RackHD Glossary




OnRack Term

Definition

Bare Metal

The state of a compute node, storage node, or switch where there is no OS, Hypervisor, or Application deployed.

Bare Metal OS

An operating system that runs directly on top of the hardware/firmware, unlike an OS running in a virtual machine.

Baseboard Management Controller (BMC)

A BMC is a specialized microcontroller embedded on the motherboard of a system that manages the interface between system management software and the physical hardware on the system.

Chassis

The structural framework that accepts some number of fixed form factor nodes, containing a midplane, dedicated power, fans, and network interface. A chassis may also contain a management card that is responsible for chassis management.

DAE

Disk Array Enclosure - Enclosure that includes storage devices and storage controllers.

Element

A generic term used to define a physical resource that can be managed or provisioned. Examples include: CPU Element, NVRAM Element, Storage Element.

Enclosure

The structural framework that contains a node. The enclosure can contain a single compute node – sometimes referred to as blades when they plug into a multi-bay chassis or a server when it is rack mountable.

Genealogy

Refers to the make-up and relational information of the hardware components of a given rack, node, or element; it also includes attributes such as port count, speed, capacity, FRU data, FW versions, etc.

IPMI

Intelligent Platform Management Interface - A standard system interface for out-of-band management of computer systems and monitoring of their operation.

Node

A generic term used to describe an enclosure that includes compute, storage, or network resources. A node can either be rack mountable, in the case of a server, or it can have a specific form factor so it only fits in a specific enclosure.

Out-of-Band (OOB)

Out of Band - refers to the use of a dedicated channel to perform management. The OOB network does not interfere with the data path, thereby minimizing any impact to system performance on the data plane.

Rack

A physical entity that provides power and accepts rack-mountable hardware. Racks can contain TOR switches, Chassis, servers, cooling, etc.

Representational State Transfer (REST)

REST is an architectural style consisting of a coordinated set of architectural constraints applied to components, connectors, and data elements, within a distributed hypermedia system.

Software Defined Networking (SDN)

An approach to computer networking that allows network administrators to manage network services through abstraction of higher-level functionality. This is done by decoupling the network control plane from the data plane.

Software Defined Storage (SDS)

Software-defined storage (SDS) allows for management of data storage independent of the underlying hardware. Typically this involves the use of storage virtualization to separate the storage hardware from the management software.

Service Level Agreement (SLA)

As used in a Converged Infrastructure, refers to a specific set of Service-level Objective (SLO) targets that collectively define a level of service required to support an application or infrastructure.

Service Level Objective (SLO)

A set of specific targets or metrics that can be used to prescribe a level of service or  to measure the effectiveness of a Converged Infrastructure in delivering to that level of service.

Virtual Machine (VM)

Virtual Machine - the emulation of a computer system providing compute, network, and storage resources. VMs run within a hypervisor that manages the resource assignments



Acronym/Term/NicknameDefinition
BMC
Baseboard Management Controller. A specialized service processor that monitors the physical state of a computer, network server or other hardware device using sensors and communicating with the system administrator through an independent connection.
CDESCommon Disk Enclosure Subsystem 
CI/CIP
Converged Infrastructure and Converged Infrastructure Platform
CIPS
Common Infrastructure Platform Services
DAEDisk Array Enclosure 
DPEDisk Processor Enclosure 
DSSDA flash storage start-up company acquired by EMC in Q2 2014.
ECI
Elastic Cloud Infrastructure. This is different than IRS.
EHCEMC Hybrid Cloud 
ESESEMC SCSI Enclosure Services 
IPMI
Intelligent Platform Management Interface. A set of computer interface specifications for an autonomous computer subsystem that provides management and monitoring capabilities independently of the host system's CPUfirmware (BIOS or UEFI) and operating system.
KCS
Keyboard Controller Style. A communication channel between the CPU and BMC.
MVPMinimum Viable Product 
OCTO Office of the CTO
RMM
Remote Management Module. An Intel device that allows you to securely gain access and control servers and other devices from any machine on the network.
SDN
Software Defined Networking. An approach to computer networking that allows network administrators to manage network services through abstraction of lower level functionality.
SPEStorage Processor Enclosure

3DES

Triple Data Encryption Standard

AAA

Authentication, Authorization,and Accounting

AaaSApplications as a Service
aaSas a Service - usually prefixed with one or two other letters (AaaS, BAaaS, BIaaS, IaaS, PaaS, ...)
ABBAApplication Burst Buffer Appliance

ACC

Accept link service reply

ACC Frame

Accept Frame

ACE

Advanced Customer Entry

ACEAccess Control Entry (ACL permission entry)

ACK

Acknowledgment frame

ACLAccess Control List

ACOFW

Avoid Copy On First Write (Penalty)

ACS

Accelerated Content Server

ACSLS

Automatic Cartridge System Library Software

ACT

Advanced Customer Testing

ADActive Directory

AEF

Active Engine Failover

AFAAll Flash Array

AFAIK

As Far As I Know

AFE

Authorization for Expenditure

AFMAutomated Failover Manager
AFPApple Filing Protocol

AI

Action Item

AIMAAuthentication, Identity Management, Authorization (Isilon)
AIS

Authoring Integration Services

ALM

Account Lifecycle Management

ALPA

Arbitrated Loop Physical Address

ALPA ID

Arbitrated Loop Physical Address Identification

AL-TIME

Arbitrated Loop Timeout value

ALUArray Logical Unit
ALUAAsymmetric Logical Unit Access
AMB

As Mentioned Before

AMCAnnual Maintenance Contract
AMOAddressable Market Opportunity
AOBAny Other Business

API

Application Programming Interface

APJ

Asia Pacific & Japan

APMArea Partner Manager

ARB

Arbitrate primitive signal

ARBx

Variant of Arbitrate primitive signal

ARM

Advanced RISC Machine

ART

Account Request Tool

ASIC

Application Specific Integrated Circuit

ASID

Automatic Symmetrix Internal Diagnostics

ASP

Authorized Service Provider

ASQAssurance of Solution Quality

ASR

Account Service Representative

ATM

Asynchronous Transfer Mode

ATS

Applicant Tracking System

AVFS

A Virtual File System

AX

ApplicationXtender

B2B

Business to Business

BAFOBest And Final Offer
BAaaSBusiness Analytics as a Service
BAMBlock Allocation Manager (a component of Isilon OneFS)
BARBest Available Resource
BAUBusiness As Usual
BBBBlock Based Backup
BBUBattery Back-up Unit

BC

Business Continuity

BCPBusiness Continuity Plan
BCSDBusiness Continuity Solution Designer (sizing/replication tool)

BCV

Business Continuity Volume

BDMBusiness Development Manager
BENBusiness Enablement Network

BIA

Business Impact Analysis

BIaaSBusiness Intelligence as a Service

BIS

Business Instelligence Service

BKMBest Known Methods

BMC

Block Multiplex Channel

BMCBaseboard Management Controller (Isilon hardware)
BMSBackground Media Scan

BMT

Business Management Team

BOA

Basic Ordering Agreement

BOABusiness Opportunity Assistant -DPAD
BOBJBusiness Objects (SAP)

BOCS

Branch Office Content Server

BOE

Basis of Estimate (service vs product)

BOF

Business Object Framework

BOLDBusiness Operations Leadership Development Program

BOM

Bill of Material

BPM

Business Process Manager

BPPBusiness Partner Program

BPS

Business Process Services

BRBBusiness Readiness Board

BRB

Bug Review Board

BRD

Business Requirements Document

BRDCBackup & Recovery Design Center
BRIBusiness Readiness Interlock

BRIC

Brazil, Russia, India & China

BRM

Business Review Meeting

BRSBackup and Recovery Systems

BRT

Business Review Team

BSCBusiness Security Coordinator

BSD

Berkeley Software Distribution (Berkeley Unix OS)

BSGBackup and Recovery Software Group
BTGBusiness Technology Group
BTAXBrazil Tax Tool
BUBusiness Unit
BURBackup Recovery

BURA

Backup Recovery and Archive

BusOpsBusiness Operations Analyst (As seen in mentoring policy)
CACloudArray
CACustomer Advocate

CAC

Customer Action Committee

CAG

Centera Application Gateway (was renamed Centera Universal Access CUA)

CALCustomer Affected List
CAMChannel Account Manager
CAPEXCapital Expenditure
CARCarrier Management Controller (Isilon hardware)
CARSContinuous Availability Readiness (VPLEX CARS Workshop)

CAS

Content Addressed Storage

CBRM

Centera Backup & Recovery Module

CCA

Change Control Approval

CCB

Change Control Board

CCFM

Clariion Cross-Functional Meeting

CCOChange Control Office
CCPFClariion Configuration Planning Form
CCPMContinuous Coverage Preventive Maintenance
CCRCutomer Commitment Reminder

CCRF

Change control request form

CD

Client Director

CDL

Clariion Disk Library (Obsolete. See EDL)

CDPM

Customer Deployment Program Management

CDS

Customer Dispatch

CE

Customer Engineer

CEConsistently Exceeds
CEVAContent Enabled Vertical Application

CFA

Centera File Archiver

CFSClustered File System
CHAPChallenge Handshake Authentication Protocol

CI

Continuous Improvement

CIConverged Infrastructure
CIECustomer Impact Event
CIFSCommon Internet File System

CIG

Cloud Infrastructure Group

CIM

Common Information Model

CIRCCritical Incident Response Center
CIRTCritical Incident Response Team

CIS

Content Intelligence Services

CKPTCheckpoint
CLICommand Line Interface
CLMConnectivity Lifecycle Management
CLMContent Lifecycle Management
CM

Central Manager ( SSC - Secure Service Credential )

CMChange Management

CMA

Content Management & Archiving

CMCChassis Management Controller (Isilon hardware)

CMDB

Configuration Management Database

CMEOCorporate Marketing Engagement Office

CMNV

Corporate Marketing/New

CMOChief Marketing Officer (Jeremy Burton)

CMP

Common Management Platform

CMR

Change Management Request

CMRChange Management Review

CMSG

Content Management Software Group

CMT

Commodity Management Team

COB

Close of Business

COD

Capacity on Demand

COE

Centers of Excellence

COPS

Customer Operations

COS

Cloud Optimized Storage

COW

Copy on Write

CP

ClaimPack

CPD

Consolidated Program Dashboard

CPE

Current Product Engineering

CPM

Content Protection Mirrored (Centera)

CPP

Content Protection Parity (Centera)

CPQ

?? (Part number submission for Direct Xpress)

CPR

Competitive Pay Range

CPS

Content Personalisation Service

CPSMCommercial Product Service Manager (Customer Service, aka Mid Market Manager)

CPU

Central Processing Unit

CQCConfiguration and Quotation Centre

CQS

Configuration and Quotation System

CQS

Customer Quote System

CRD

Certification Requirements Document

CRE

Critical Response Engineer

CRM

Customer Relation Management

CRM

Customer Relationship Management

CRPCustomer Reference Program
CRPConference Room Pilot

CRT

Critical Response Team

CRU

Customer Replacement Unit

CS

Content Server

CSACustomer Service Advocate

CSAT

Customer Satisfaction

CSD

Client Solutions Director

CSDM

Customer Service District Manager

CSECustomer Service Engineer (Customer Service)

CSE

Corporate Systems Engineer

CSEC

Content Services for EMC Centera

CSFTPCustomer Service File Transfer Protocol

CSI

Customer Service Integration

CSIS

Consulting and Solutions Integration Services

CSL

Client Solutions Lead

CSM

Client Solutions Manager (As seen in mentoring policies)

CSM

Corporate Solutions Manager

CSM

Customer Service Manager

CSN

Customer Success Network

CSP

Common Security Platform

CSSCascading Style Sheets

CSS

Content Storage Services

CSSCustomer Support Services
CSTCommon Security Toolkit - RSA
CSTCustomer Service Team (As seen in mentoring policies)

CST

Customer Service Transformation

CST

Customer Support Technician

CTACloud Tiering Appliance
CTDCore Technologies Division
CTIComputer Telephony Integration
CTOConfigure to Order

CTS

Content Transformation Services

CUA

Centera Universal Access (Centera gateway)

CVECommon Vulnerability Enumeration
CXCLARiiON
CXCustomer Experience
CxPChannel Xpress
D2TDirect to Tech - Technical support person

D6

Documentum 6 (release)

DADirected Availability

DA

Documentum Administrator

DAB

Doc App Builder

DAE

Disk Array Enclosure

DAI

Doc App Installer

DAM

Digital Asset Manager

DAM

Disk Assembly Matrix

DAQ

Disk Array Qualifier

DARDirect Access Recovery
DaREData at Rest Encryption enabler (VNX-v2 Encryption)

DART

The operating system that runs on the Celerra: Data Access in Real Time

DASD

Direct Access Storage Device

DBCData Base Classification Technology
DBMSData Base Management System

DBO

Disk Backup Option (NetWorker native B2D, See AFTD)

DBOR

Documentum Business Object Registry

DBUDell Block Update ( Avamar )
DCDomain Controller (Active Directory)
DCAData Computing Appliance (Pivotal)

DCE

Documentum Collaboration Edition

DCL

Data Connection Limited

DCM

Documentum Compliance Manager

DCO

Documentum Client for Outlook

DCOEDurham Center Of Excellence
DCSDirector, Customer Service
DDData Domain

DDOS

Data Domain Operating System

DDOSDistributed Denial Of Service

DE

Data Erasure

DEKIT

Data Erasure Kit (Process Flow)

DFA

Design for Assembly

DFC

Documentum Foundation Classes

DFM

Design for Manufacturing

DFSDistributed File System

DFOEE

Design for Overall Equipment Effectiveness

DFR

Design for Reliability

DFS

Design for Serviceability

DFS

Documentum Foundation Services

DFSS

Design for Six Sigma

DG

Data General

DIP

Document & Image Processing

DITA

Darwin Information Typing Architecture

DJDisk Jockey

DL

Data loss (KPI measure)

DL3D

Disk Library De-duplication

DLM

Disk Library for Mainframe

DM

District Manager

DMA

Data Management Application (Backup application in reference to NDMP)

DMCL

Documentum Class Library

DMSDocument Management System

DMZ

Demilitarized zone

DNMDoes Not Meet
DOADead On Arrival
DOUDocument Of Understanding
DPAData Protection Advisor
DPADData Protection & Availability Division

DPE

Disk Processor Enclosure

DPSData Protection Solutions
DPSData Protection Suite
DRDisaster Recovery

DRM

Digital Rights Management

DRMDurham
DRUData Replication Unavailable

DRU

Drive Replacement Utility

DSDDivisional Service Director

DSE

Designated Support Engineer

DSM

District Sales Manager

DSM

District Service Manager (aka FSM, MCS) (Customer Service)

DSM

Documentum Submissions Manager

DSOP

Discretionary Stock Option Program

DSPC

District Sales Process Coordinator

DTC

Desktop Client

DU

Data Unavailable (KPI measure)

DUNS

Data Universal Numbering System.

It is a unique nine-digit numbering system that is used to identify a business.

DVT

Design Verification Test

DWPDDrive Writes Per Day (a measure of SSD endurance)

DX

Disk Xtender (Product)

DxP

Direct Xpress (sales tool)

E5

Legato v.5 Email product

EAG

Enterprise Applications Group

EAS

Employee Availabilty System

EBC

Executive Briefing Center

EBMS

Electronic Business Management System ??

EBMS

EMC Backup Manager for SharePoint (NetWorker Module)

ECCError-Correcting Code
ECCEMC Control Center (EOL)

ECF

Employee Change Form

ECI

Enterprise Content Integration

ECIM

EMC Common Information Model

ECM

Enterprise Content Management

ECNEMC Community Network - https://community.emc.com

ECO

Engineering Change Order

ECPSEMC Connected Proactive Services

ECS

Early Customer Ship

ECSElastic Cloud Storage  (ScaleIO)
eDAeDiscovery and Analytics

EDL

EMC Disk Library

EDM

Enterprise Data Manager

EDP

Early Deployment Program

EDRMSEnterprise Document and records Management Solution

EDS

Engineering Design Specification

EEF

EMC Email Format

EEPEngineering Escalation Process (Isilon Support - formerly Limbo)
EFDEnterprise Flash Drive
EFSS

Enterprise File Sync & Share

EHExecutive Handling
EHCEnterprise Hybrid Cloud

EIM

Enterprise Information Management

EIREMC Incident Report

EIS

Enterprise Information Services

EIT

Engineering Integration Testing

ELA

Enterprise Licensing Agreement

ELA

E-Lab Advisor
eLinkNewsletter, see http://one.emc.com/clearspace/community/active/burapresales/elink

ELM

Electric License Management

ELN

E-Lab Interoperability Navigator

EM64T

Intel Xeon 64bit processors

EMCEgan Marino Corporation

EMCU

EMC University

EMEA

Europe Middle East Africa

eMLCEnterprise Multi-Layered Cell ( Next Generation SSD's )

EMR

Event Meeting Request

EMSDEnterprise & Mid-Range Systems Division
ENOSPCError No Space (left on device)

EOD

End of Day

EOL

End of Life

EOM

End of Media

EOPSEnd of Primary Support

EOQ

End of Quarter

EOS

End of Story / End of Sales

EOSL

End of Support Life / End of Service Life

EOS2Engineering Operations Services & Solutions

EOT

End of Tape

EPAS

Electronic Performance Appraisal System

EPD

Employee Profile Document

EPM

Engineering Program Management

ERC

Executive Review Committee

eROOM

EMC Corp (Internal eRooms)

ERP

Enterprise Resource Planning

ESA

Early Shipment Authorization

ESA

EMC Security Advisory

ESAEnterprise Structured Authoring
ESAGEnterprise Storage Automation Group

ESCON

Enterprise System Connection

ESD

Enterprise Storage Division

ESG

EMC Software Group

ESL

End of Service Life

ESMEMC Support Matrix

ESMS

Employee Satisfaction Measurement Survey

ESN

Enterprise Storage Network

ESO

Equipment Superior to Operator / Engagement Support Office

ESP

Enterprise Storage Platform

ESRS

EMC Secure Remote Support

ESS

Environmental Stress Screening

ETAEstimated time of Arrival

ETA

EMC Technical Advisories - warnings regarding EMC product issues that may be of interest to EMC customers

ETA

EMC Time & Attendance (TESS)

ETDEmerging Technologies Division
ETPDEmerging Technology Products Division (now ETD)
ETSEMC Technology Summit

EULA

End User License Agreement

EVALEvaluation Order

EVT

Engineering Verification Testing

EX

Email Xtender (Product)

FA

Failure Analysis

FABX

Fabric X

FAST

Financial Analytical Support Team; Fully Automated Storage Tiering

FBDLFederation Business Data Lake

FC

Fibre Channel

FCCMField Change and Connectivity Management

FCMAT

Final Configuration and Maturity Testing

FCiPFibre Channel over IP

FCO

Field Change Order

FCoE

Fibre Channel over Ethernet

FCS

First Customer Ship

FDAFunctional Disposal Authority
FECForward Error Correction

FIB

Fiber Backend Isolation

FMA

File Management Appliance - Rainfinity

FMEA

Failure Mode & Effect Analysis

FMS

Field Marketing Sales

FPI

First Product Install

FPS

Field Planned Services

FreeBSD

Free Berkeley Software Distribution (Unix OS)

FRMA

Field Returned Material Authorization

FRU

Field Replacement Unit

FSAFile System Analytics

FSO

Financial Solutions Operations

FSMField Service Manager (aka DSM, MCS)

FSS

Field Support Specialist

FSS

File Share Services

FT

Full Text

FTCFederal Trade Commission
FTEFull Time Employee
FTPFile Transfer Protocol
FTPFinance Training Program
FUBAR****** Up Beyond All Recognition
FUIField Upgrade Instructions

FW

FormWare

FWDB

FormWare Database

FWIA

FormWare for InputAccel

FYIFor your information

G&A

General & Administrative

GA

General Availability

GAAPGenerally Accepted Accounting Principles

GAF

Global Acknowledgement Form

GAFGoal Achievement Form

GAM

Global Account Manager

GAM

Global Alliance Manager

GAOPS

General and Administration Operations

GBO

Global Business Operation

GCCO

Global Channels for Customer Operations

GCSGlobal Customer Support
GDAGeneral Disposal Authority
GDEGlobal Drive Engineering
GDWGlobal Data Warehouse
GEMGlobal Escalation Manager

GEP

Global Education & Productivity

GESGlobal Enterprise Services

GFS

Global Financial Services

GFTT

Global Field Time Tracking

GIS

Geospatial/Geographic Information System

GMGross Margin

GMM

General Manager Meeting

GMRT

Go to Market Readiness Team

GNAGlobal Namespace Acceleration (Isilon OneFS)
GPFSGeneral Parallel File System (IBM)
GPM

Global Practice Manager

GPOGlobal Program Office
GPTWGreat Place To Work
GSGlobal Services
GSAGlobal Sericve Alliance
GSAPGlobal Services Associate Program
GSCGlobal Support Center
GSCMGlobal Supply Chain Management

GSER

Global Services Engagement Request

GSLDPGlobal Services Leadership Development Program
GSOGlobal Security Office
GSPGlobal Service Partners
GSPAGlobal Service Partners & Alliance (now GSP)
GSPOGlobal Software Product Operations

GSPS

http://acronyms.thefreedictionary.com/GSPS
GSSDGlobal Services Software Development
GSTGlobal Services Transformation

GTM

Go To Market

GTPGlobal Technology Practices

GTS

Global Technical Services

HASI

High Availability System Integration

HCHybrid Cloud
HCAHost Channel Adapter (InfiniBand NIC)
HCIHyper-Converged Infrastructure

HDA

Head Disk Assembly

HDFSHadoop Distributed File system

HEAT

Host Environment Analysis Tool processes - the output of the EMCReports and EMCGrab

HLUHost Logical Unit

HOP

Hopkinton

HRLDPHuman Resources Leadership Development Program
HSMHierarchical Storage Management

HVD

High Voltage Differential

I/Os

Inputs/Outputs

I18N

Internationalization

IAInformation Architecture

IA

InputAccel

IBInfiniBand
IaaSInfrastructure as a Service
IAMIdentity and Access Management

IBMG

Install Base Management Group

IC

Implementation consultant

ICIndividual Contributor
ICIntelligence Community

ICDA

Integrated Cache Disk Array

ICE

Improved Customer Experience

ICIM

InCharge Common Information Model

ICSInfrastructure Consulting Services

IDE

Implementation and Delivery Engineer

IDEIntegrated Development Environment

IDP

Iterative Development Process

IDPIndividual Development Plan
IFSIsilon File System

IHAC

I have a customer

IIG

Information Intelligence Group

IIGInteractive Installation Guide

IIM

Intelligent Information Management

IIPInformation Infrastructure Products
IIQInsightIQ - Isilon Monitoring & Reporting tool
IIRCIf I Recall Correctly

ILM

Information Lifecycle Management

IMInformation Managerment
IMACInstall Move Add Change (Planned PS work, formerly performed by IDEs, now by CEs in CS)
IMDDIsilon Mirrored Disk Driver
IMEIn Market Engineering (formerly PRE: Post Release Engineering)

IMHO

In My (Humble) Opinion

IMSG

Information Management Software Group

IMU

Integration Management Unit

IOC

IT Operations Committee

IP

Indicative Price

IPIntellectual Property
IPMIIntelligent Platform Management Interface

IPO

Input, Process, Output charting

IPR

Initiative Pipeline Review

IPv6

Internet Protocol version 6

IRM

Identity Rights Manager (Documentum)

IRM

Information Right Management (Documentum)

IRM

Information Rights Management

IRM

Information Risk Management (RSA)

IRT

Infrastructure Review Team

IS

Implementation specialists

ISC

Information Solutions Consultant

iSCSI

Internet SCSI (Internet Small Computer System Interface)

ISD

Integrated Service Delivery

ISDIsilon Systems Division - now part of ETD (Emerging Technologies Division)

ISG

Infrastructure Software Group

ISOInternal Sales Order
ISOInternational Organization for Standardization

ISO

International Standards Organization

IST

Implementation support team (deep dive delivery / Architects DAVE FLOWERS

ISV

Independant Software Vendor

ITF

IMSG Technology Framework Development

ITILInformation Technology Infrastructure Library
ITLDPInformation Technology Leadership Development Program

ITSM

IT Service Management

JADE

Job Analysis Documentation Evaluation

JBODJust a Bunch Of Disks

JDMCL

Java DMCL

JMS

Java Method Server

JREJava Runtime Environment
KBKnowledge Base

KCS

Knowledge Center Support

KPIKey Performance Indicators

KT

Knowledge Transfer

KWC

Knowledge Worker Client

L10N

Localization

LAN

Local Area Network

LACNetworker License Authorization Code

LC300

LifeCycle 300 Product readiness proc

LCC

Link Controller Card(or BCC, bridge controller card)

LDAP

Lightweight Directory Access Protocol

LEAPLeadership Engineering Accelerated Program

LI

Legal Investigator

LINLogical Inode Number

LIP

Loop initialization process

LKGLast Known Good

LLS

Local Language Support used to be LST (Language Support Team) provides customer support in Chinese, Japanese, and Korean part of CSS

LNNLogical Node Number (Isilon)

LOE

Level of Effort

LOILetter of Intent
LOVList Of Values

LRU

Least recently used

LSC

Life! SolutionsCenter Germany in Ismaning/Munich

LSS

Large Storage Systems

LUN

Logical Unit Number

LVD

Low Voltage Differential

LVMLogical Volume Manager

MARS

Management Approval Req System

MBO

Management By Objectives

MBO

Managing by Objective

MCOManditory Change Order
MCPMaster Control Program
MCSManager, Customer Service

MCSD

Managing Client Solutions Director

MDL

Mainframe Disk Library

MDM

Meta Data Manager

MDPMarketing Development Program
MFRManagement File Replication

MIP

Merit Increase Program

MITMMan In The Middle
MMMMid Market Manager (Customer Service, prev. CPSM)

MOA

Memorandum Of Agreement

MODEL

Managed Object Definition Language

MOOCMassive Open Online Course

MOQ

Multiple Order Quantity

MOSS

Microsoft Office Sharepoint Server

MOU

Memorandum of Understanding

MPFS

Multi-Path File System

MPG

Multi-Protocol Platform Group

MPIOMulti-Path Input/Output

MPS

Master Production Schedule

MR

Mech Replacement

MR

Midrange

MRD

Marketing Requirements Document

MRP

Material Requirements Planning

MSA

Measurement System Analysis

MSAMaster Services Agreement

MSD

Midrange Systems Division

MSNManaging Success Now

MSS

Managed Services and Support customer support engineers (field based)

MSU

Mainframe Service Unit

MTBF

Mean Time Between Failure

MTBPR

Mean Time Between Part Replacement

MTTDLMean Time To Data Loss
MTTFMean Time To Failure
MTTRMean Time To Repair/Recover
MUPMaster User Profile

MUR

Machine Unit Replacement

MVMManual Volume Manager

MVP

Mentoring Velocity Partner Program (MVP)
MVPMost Valued Peer - Customer Services quarterly award

MWD

Missing, Wrong, Damaged
NAFNetwork Attached Flash
NANONNot All Nodes On Network or Nearly All Nodes Off Network (Isilon)

NAS

Network Attached Storage

NBDNext Business Day (Dispatch)

NDA

Non-Disclosure Agreement

NDMP

Network Data Management Protocol

NDU

Non Disruptive Upgrade

NEOF

No Evidence of Failure

NFSNetwork File System
NICNetwork Interface Card
NISNetwork Information Service (formerly Yellow Pages or YP)
NISTNational Institute of Standards and Technology
NLMNetwork Lock Manager

NMD

NetWorker Module for Documentum

NPC

New Products Council

NPENo Payload Encryption
NPINew Product Introduction

NPR

New Product Readiness

NQANational Quality Assurance
NQMNavisphere Quality of Service Manager
NRTNear Real Time Report
NSMNetWorker Snapshot Manamgment
NSTNational Security Team

NSD

Network Storage Designer (GSSD tool)

NSDCNetwork Storage Designer - CLARiiON (GSSD tool) NSD-C obsolete
NSDSNetwork Storage Designer - Symmetrix (GSSD tool) NSD-S
NSDUNetwork Storage Designer - Unified (GSSD tool) NSD-U

NSR

NetWorker Save and Recover - pronounced "NIZER"

NST

Navisphere Service Taskbar

NTP

Network Time Protocol, a means of transmitting time signals over a computer network.

NVBNDMP Volume based Backup (EMC feature)

NW

NetWorker

OBIEEOracle Business Intelligence

OCC

Objective Completion Criteria

OCE

Office for Cost Efficiency

ODT

Operational Decision Team

ODT

Operations Decision Team

ODXArray Offloaded Data Transfer

OEE

Overall Equipment Effectiveness

OEM

Original Equipment Manufacturer

OLS

Online Support

OOHOut of Hours
OOOOut of Office

OOTB

Out of the Box

OPE

Overall Process Effectiveness

OPEXOperational Expenditure
OPTOn Process Technology

OR

Operational Recovery

OSE

Onsite Support Engineer

OSFO

Open Software Field Operations

OSMOperational Support Manual

OSO

Open Software Operations

OSSROffline System State Recovery
OTEOn Target Earnings
OVTOnsite Verification Test (Isilon)

P&P

Plug and Play

PaaSPlatform as a service

PAD

Product Attribute Document

PAPIPlatform Application Programming Interface

PAS

Project Accounting System

PAWSProduct Assurance & Warrenty System

PBU

Product Business Unit

PCAProcess Change Advisory

PCB

Printed Circuit Board

PCDParts Compatibility Database
PCDProgram Commitment Document
PCEPre Check Engineer ( RCM Pre-Upgrade Engineer )

PCT

Peripheral Commodity Team

PCRProject Change Request
PDCPrimary Domain Controller
PDGProposal Development Guide
PDMPartner Distributor Manager or Program Delivery Manager/Program Development Manager

PDP

Product Development Process

PDRPreferred Dispatch Resource (in Oracle CSI)

PDS

Product Data Sheet

PDT

Portfolio Decision Team

PDT

Project Decision Team

PDUPower Distribution unit

PEA file

Pool Entry Authorization file

PEL

Product Exception List

PEQPre-Engagment Questions

PF

Product Family

PFFPerformance Feedback Form

PFS

Produce Functional Specification

PGIPost Goods Issue

PIP

Performance Improvement Plan

PLMT

Product Line Management Team

PLMT

Project Leadership MGT team

PMProject Manager
PMPartially Meets

PMO

Product Management Operations

PMOProduct Management Organization

PMR

Preventitive Maintenance Request

PMT

Product Management Team

PN

Part Number

PnPPlug and Play
PNRPassive Not Ready
PNTPartner Notification Tool

PO

Product Owner

POPurchase Order
POAPlan of Action

POC

Proof of Concept

POCPoint of Contact ( see also SPOC)
POCERProof of Concept Evaluation Report (pronounced "poker")

POS

Priority Onsite Support (Engineer)

PPA

Progressive Pricing Agreement

PPMG

Process & Portfolio Management Group

PPMG

Process Portfolio Management Group

PPR

Phased Product Release

PPT

Microsoft Powerpoint Presentation Format

PRD

Product Requirements Document

PREPost Release Engineering (now IME: In-Market Engineering)

PREM

Problem resolution and escalation mgt (level 1/2 based in corp)

PREPP

PRErelease to Partner Program

PRM

Portfolio Review Meeting

PRM

Project Review Meeting

PRSPart Retention Service

PRS

Physical Records Services

PSA

Product Shipment Authorization

PSAProfessional Services Agreement
PSBProduct Support Bulletin
PSCPartner Support Centre
PSDProduct Specification Document

PSE

Product Support Engineer

PSG

Product Software Group

PSLPartner Solution Lead (Americas - direct partner focused)
PSLPartner Support Line

PSM

Persistent Storage Manager

PSNTProduct Serial Number Tag
PSOProduct Security Office
PSOWProffesional Services Statement of Work

PSQ

Pre Sales Qualification

PSR

Peripheral Status Review

PSRCProduct Security Response Center
PSSPersonalized Support Services (SAM, TAM, CSA, DSE)
PSSProactive Support Services
PTCPartner Technical Consultant

PTL

Physical Tape Library

PTO

Paid Time Off

PTO

Product Technology Office

PTU

Physical Tape Unit (Tape Library)

PVALPaperless Eval

PVT

Product Verification Testing

PVRPolicy Variation Request
PWGPersonal Work Goal (like MBO without bonus)
QARQuote Analysis Report

QBR

Quarterly Business Review

QFD

Quality Functional Development

QFEQuick Fix Engineering

QMR

Quarterly Maintance Release

QNQuality Notification

QRC

Quick Reference Card

QPQuality Pause
QSQuickStart (Global Service Partner Tier/ Products)
QSSQuickStart Services (Global Service Partner Tier/ Products)

QVT

Quality Verification Testing

R&AReadiness & Adoption
R&RRewards and Recognition

RA

Redundancy analyser

RARestricted Availability
RACReal Application Cluster (Oracle)
RACIResponsible, Accountable, Consulted, Informed: ITIL - The RACI matrix is a formal way of establishing the roles for each stakeholder/participant whenever multiple parties are involved

RAID

Redundant Array of Independent Disks

RAS

Reliability, Availability, Serviceablity

RBACRole Based Access Control
RCResource Coordinator
RCARemote Change Act

RCA

Root Cause Analysis

RCMRemote Change Management (formally STAR)
RCMRelease Certification Matrix ( VCE Compatibility Matrix )

RCR

Release Candidate Ready

RDE

Redundant Data Elimination

RDZ

Restricted Data Zone

RESTRepresentation State Transfer
RIFReduction in Force (Layoff)

RFI

Request for Information

RFERequest for Enhancement

RFP

Request for Proposal

RM

Records Manager

RMReplication Manager
RMResource Manager

RMA

Return Material Authorization

RMP

Remote Maintenance Processor

RMSG

Resource Management Software Group

RMT

Request Management Tool

ROA

Return on Assets

ROBORemote Office Back Office

ROCS

Recognizing Outstanding Customer Service

RoHSRestriction of Hazardous Substances

ROI

Return on Investment

ROM

Rough Order of Magnitude

RP

RecoverPoint

RPARecoverPoint Appliance

RPO

Recovery Point Objective

RPQ

Request for Price Quotation

RPQRequest for Product Qualification

RPS

Retention Policy Services

RRP

Rapid Response Program

RSAPublic-key cryptosystem by Rivest, Shamir, Adleman
RSDRegional Service Director (Customer Service)

RSP

Rapid Success Program

RSS

Regional software specialist

RSS

Regional software support

RTFM

Read The (blank) Manual

RTM

Release to Manufacturing

RTO

Recovery Time Objective

RTP

Research Triangle Park - North Carolina

RTQA

Release To Qualtiy Assurance

RTS

Regional Technical Specialist

RXReceive
S&DSchedule and Dispatch
S1000DStandard 1000 Documentation - an XML standard for Technical publications

SA

Solution Architect

SASScheduling and Account Services ( formerly S&D )

SaaS

Software as a service

SaaSStorage as a Service
SACService Alert Console
SACSoftware Assistance Center
SADSolution Architecture Design

SAG

System Admin Guide

SAI

Symmetrix Application Interface

SAMService Account Manager
SAMStrategic Account Manager

SAMS

Surveillance Analysis Management System

SAN

Storage Area Network

SARBOX

Sarbanes Oxley

SAS

Serial-Attached SCSI

SAT

Solution Architecture Team

SB

storyboard(s)

SBBSales Building Block (Isilon Configure To Order)

SBC

Symmetrix Business Continuity

SBRSkills Based Routing

SBR

Software Business Review, also Symmetrix Business Review

SBRF

Symmetrix Backup Restore Facility

SCService Center

SC

Solutions Consultant

SCStorage Controller
SCIFSensitive Compartmented Information Facility
SCMSoftware Configuration Management
SCMSource Code Management
SCPService Capability & Performance standards

SCS

Site Caching Services

SCSI

Small Computer System Interface

SDSame Day (Dispatch)
SDCScaleIO Data Client
SDDSolution Design Document
SDFStandard Data File
SDGSolution Delivery Group

SDL

Solution Delivery Lead

SDLC

Software Development Lifecycle

SDMS

Symmetrix Data Migration Services

SDR

Service Definition Report

SDRSecondary Dispatch Resource (in Oracle CSI)
SDSScaleIO Data Server

SDS

Site Devleopment Services

SDT

Solution Delivery Team

SESales Engineer
SEService Engineer

SE

Systems Engineer

SEDSelf Encrypting Drive
SEOSearch Engine Optimization
SERService Enhancement Request
SEShttp://acronyms.thefreedictionary.com/SES

SFA

Sales Force Automation

SFDCsalesforce.com
SFPSmal Form-factor Pluggable
SGMLStandard Generalised Markup Language
SIDSecurity ID
SIOScaleIO

SIR

(request for AppsDev work)

SIR

System Incident Report

SIS

Single Instance Storage

SKU

Stock Keeping Unit

SLA

Service Level Agreement

SLOService Level Objective
SLCService Level Credentials (in SSC - Secure Service Credentials)
SLCSingle Layered Cell ( Legacy SSD Drive )
SLICSmalL form factor I/Card
SMScrum Master
SMStorage Model
SMSuccessfully Meets
SMAKSocial Media Activation Kit

SMARTS

System Management Arts - aquired in 2005, now part of RMSG

SMBServer Message Block (CIFS)

SMB

small to medium-sized businesses

SME

Subject Matter Expert

SMS

Storage Managed Services

SNIA

Storage Networking Industry Association

SOA

Service Oriented Architecture

SOAP

Simple Object Access Protocol

SOAP

Subjective/Objective/Assessment/Plan

SOBO

Southboro

SOP

Standard Operating Procedure

SOVShare Of Voice

SOW

Scope Of Work

SOW

Statement of Work

SOX

Sarbanes Oxley

SPD

Service program development (Group)

SPD

Strategic platforms delivery

SPICE

Software Product Improved Customer Experience

SPeXService Partner Exchange

SPL

Software Program Lifecycle

SPLService Product Lead

SPM

Solutions Practice Manager

SPM

Supplier Performance Management

SPNService Principal Name (Kerberos)

SPO

Storage Platform Operations

SPOStrategical Product Owner
SPOCSingle Point of Contact

SPODAT

Storage Platform Operations Diagnostics and Test

SPOT

Storage Platform Operations Transformation

SQCService Quoting Center
SQPService Quoting Process
SRService Request

SRDF

Symmetrix Remote Data Facility

SRDF/A

Symmetrix Remote Data Facility / Asynchronous replication

SRDF/CE

Symmetrix Remote Data Facility / Cluster Enabler

SRDF/S

Symmetrix Remote Data Facility / Synchronous replication

SRESoftware Reliability Event
SRISolution Readiness Interlock
SRFService Request Form
SRMSales Review Meeting

SRM

Site Recovery Manager (software)

SRMStorage Resource Manager
SRMSystem Resource Manager
SRTFSecure Response Task Force

SSC

Secure Service Credential

SSC

Solutions Support Center

SSDSolid-State Drive
SSDSolution Specification Document
SSESoftware Solution Engineer

SSG

Storage Software Group

SSLStrategic Stocking Location

SSO

Single Sign-On

SSOAServices Scope Overview and Assumptions

SSP

Self Service Purchasing

SST

Select Services T...?

STAR

Sales Telemarketing Account Retrieval

STFSnapshot Tracking File
SUTSystem Under Test

SVC

Solution Validation Center

SWAT

Switch Analysis Tool

SYMM

Symmetrix

SymmBCSymmetrix Business Continuity

SYR

Systems Reporting (Internal app offering configuration reporting, dial home processing and dial in/remote automation for EMC products at customer sites )

TATechnology Architect (Service Certification/Training Path)

TAM

Technical Account Manager

TAP

Test and Acceptance Plan

TBH

To Be Hired

TC

Technical Consultant (EMEA has SE)

TCE

Total Customer Experience, part of the SVC Qualifier process

TCM

Transactional Content Management

TCO

Temporary Change Order

TCO

Total Cost of Ownership

TCS

Technical Quality Management

TCS

Trusted Content Services

TEC

Technical Education and Certification

TEIM

EMC's TimeFinder Exchange Integration Module

TESTransformational eLicensing Solution
TFTimeFinder

TIS

Technology Implementation services

TLATektronix Logic Analyzer

TLA

Three Letter Acronym

TLA

Top Level Assembly

TLSTransport Layer Security
TMSTranslation Management System

TMT

Test Management Team

TOETCP/IP Offload Engine

TOI

Transfer of Information

TOP

Transfer of Power

TPD

Technical Project Description

TPFTransaction Processing Facility
TPOTactical Product Owner

TQM

Total Quality Management

TRIGTechnology Resources and Information Governance Policy

TS

Technology Solutions/ Technical Solutions

TSATechnical Support Alert

TSC

Technology Solutions Consultant/ Technical Solutions Consultant

TSD

Technology Solutions Director/ Technical Solutions Director

TSE

Technical Support Engineer

TSETechnolgy Solutions Enablement
TSETrackable Service Event

TSM

Technology Solutions Manager/ Technical Solutions Manager/ Tivoli Storage Manager

TSSTechnical Support Services ( formerly Remote Reactive )
TSS

Technology Solutions Services

TTRTime to Resolve

TTT

Train the Trainer ( The initial or 1st training material for a product or release )

TXTransmit
TXNTransaction
UATUser Acceptance Testing
UCEUnisys Customer Engineer

UCF

Unified Client Facility

UCM

Unified Change Management

UDDI

Universal Discovery, Description and Integration

UEG

User Experience Group

UEMUnified Element Manager (for example: VNXe UEMCLI)
UIUser Interface

URL

Universal Resource Locator

USDUnified Storage Division
UXDUser Experience Design
VAAIVMware vSphere Storage APIs – Array Integration
VADValue Added Distributor

VAR

Value Added Reseller

VASAVMware vSphere Storage APIs for Storage Awareness

VBB

NDMP Snapshot

VBOTVirtual Business Operations Team

VCB

VMware Consolidated Backup

VCEFormed by Cisco and EMC with investments from VMware and Intel, VCE sells and supports Vblock converged Infrastructure systems.  The legal name is now just VCE, which is no longer an acronym for the three investor companies
VCIOValue Creation and Integration Office - Dell integration: coordinating specific workstream teams, including Go-to-Market, Products/ R&D, HR, Finance, Legal, Sales, Marketing, Communications, IT, Facilities, Cost Programs, Organization/Talent, Enterprise Services and Manufacturing/ Supply Chain/ Logistics

VCP

Variable Compensation Plan

VDCEMC Virtual Data Center (as seen in online lab mentoring)
VDIVirtual Desktop Infrastructure
VHSVirtual Hot Spare (Isilon OneFS)

VIC

Voice Initiated Calls

VMVirtual Machine
VMWVMware

VOD

Video On Demand

VOIP

Voice Over IP

VPAT

Voluntary Product Accessibility Template

VPDVital Product Data

VRM

Virtual Retention Manager

VRTVulnerability Response Team

VSC

Voltage Semi-regulated Converter

VSIVelocity Services Implement

VSOE

Vendor-Specific Objective Evidence (used in accounting / contracting)

VSMVelocity Services Manage
VSPMVelocity Services Program Manager
VSQVelocity Services Implement Quality (Quality management group)
VSSVelocity Services Support

VSS

Volume Shadow Copy Service (Microsoft)

VSS

Visual Source Safe

WAHWorking At Home

WAN

Wide Area Network

WBS

Work Breakdown Structure

WCM

Web Content Management

WDK

Web Development Kit

WEBO

Westboro

WF

workflow(s)

WFH

working from home

WFMWorkforce Management (Field: a.k.a. Servigistics) Workflow Manager (Remote Reactive)

WIP

Work In Progress

WORMWrite Once Read Many

WP

Web Publisher

WSDL

Web Services Description Language

WT

Webtop

WWIDWorld Wide Identifier

WWN

XaaS

World Wide Name

Anything-as-a-Service

XAM

eXtensible Access Method

XANDExclusive AND
XIOXtremIO (xio is used internally only)

XML

Extensible Markup Language

XMSXtremIO Management Server

XOR

Exclusive OR

XSFXtrem Server Flash
XSWCXtrem Software Cache

ZIPPO

None, Nada, Zilch, Nothing?(also a NetWorker Product code)

3DES

Triple Data Encryption Standard

AAA

Authentication, Authorization,and Accounting

AaaS

Applications as a Service

aaS

as a Service - usually prefixed with one or two other letters (AaaS, BAaaS, BIaaS, IaaS, PaaS, ...)

ABBA

Application Burst Buffer Appliance

ABR

As-Built Record (Isilon OneFS)

ACC

Accept link service reply

ACC Frame

Accept Frame

ACE

Advanced Customer Entry

ACE

Access Control Entry (ACL permission entry)

ACK

Acknowledgment frame

ACL

Access Control List

ACOFW

Avoid Copy On First Write (Penalty)

ACR

Annual Compensation Review

ACS

Accelerated Content Server

ACSLS

Automatic Cartridge System Library Software

ACT

Advanced Customer Testing

AD

Active Directory

ADD

Approved Defect Deferral

ADMe

Avamar Data Migration Enabler

ADS

Avamar Data Store

ADT

Avamar Data Transport

AEF

Active Engine Failover

AER

Avamar Extended Retention

AFA

All Flash Array

AFAIK

As Far As I Know

AFE

Authorization for Expenditure

AFM

Area Finance Manager

AFM

Automated Failover Manager

AFP

Apple Filing Protocol

AFTD

Advanced File Type Device (NetWorker)

AI

Action Item

AIMA

Authentication, Identity Management, Authorization (Isilon)

AIS

Authoring Integration Services

ALM

Account Lifecycle Management

ALPA

Arbitrated Loop Physical Address

ALPA ID

Arbitrated Loop Physical Address Identification

AL-TIME

Arbitrated Loop Timeout value

ALU

Array Logical Unit

ALUA

Asymmetric Logical Unit Access

AM

Area Manager

AMB

As Mentioned Before

AMC

Annual Maintenance Contract

AMO

Addressable Market Opportunity

AOB

Any Other Business

API

Application Programming Interface

APJ

Asia Pacific & Japan

APM

Area Partner Manager

APS

Advanced Proactive Services

AR

Action Request

ARB

Arbitrate primitive signal

ARBx

Variant of Arbitrate primitive signal

ARM

Advanced RISC Machine

ART

Account Request Tool

AS

AlphaStor

AS

Archive Server

AS

AutoStart

ASA

AnotherStupidAcronym

ASD

Advanced Software Division

ASD

Asynchronous Software Distribution / Advancd Software Division

ASE

Account Service Engineer (Customer Service)

ASE

Account Systems Engineer (Pre-Sales)

ASE

Array Software Engineering (Clariion)

ASIC

Application Specific Integrated Circuit

ASID

Automatic Symmetrix Internal Diagnostics

ASM

Area Sales Manager

ASM

Area Service Manager (Customer Service)

ASN

Authorised Services Network (non-EMC Delivery Partners)

ASP

Authorized Service Provider

ASPL

ASN Partner Lead (EMEA)

ASQ

Automated Software Quality

ASQ

Assurance of Solution Quality

ASQC

Americas Services Quote Center

ASR

Account Service Representative

ASR

Archive Services for Reports

AST

Associate Support Technician

ATA

Advanced-Technology Attachment (drive technology)

ATC

Account Technical Consultant (TC, usa =SE emea)

ATF

Audience Training Forecast (Education Services)

ATL

Automated Tape Library

ATM

Asynchronous Transfer Mode

ATS

Applicant Tracking System

AVE

Avamar Virtual Edition

AVFS

A Virtual File System

AVFS

Avamar Virtual File System

AVM

Automatic Volume Manager

AX

ApplicationXtender

AxM

RSA Access Manager

B2B

Business to Business

BAFO

Best And Final Offer

BAaaS

Business Analytics as a Service

BAM

Block Allocation Manager (a component of Isilon OneFS)

BAR

Best Available Resource

BAU

Business As Usual

BBB

Block Based Backup

BBU

Battery Back-up Unit

BC

Business Continuity

BCP

Business Continuity Plan

BCSD

Business Continuity Solution Designer (sizing/replication tool)

BCV

Business Continuity Volume

BDM

Business Development Manager

BEN

Business Enablement Network

BIA

Business Impact Analysis

BIaaS

Business Intelligence as a Service

BIS

Business Instelligence Service

BKM

Best Known Methods

BMC

Block Multiplex Channel

BMC

Baseboard Management Controller (Isilon hardware)

BMS

Background Media Scan

BMT

Business Management Team

BOA

Basic Ordering Agreement

BOA

Business Opportunity Assistant -DPAD

BOBJ

Business Objects (SAP)

BOCS

Branch Office Content Server

BOE

Basis of Estimate (service vs product)

BOF

Business Object Framework

BOLD

Business Operations Leadership Development Program

BOM

Bill of Material

BPM

Business Process Manager

BPP

Business Partner Program

BPS

Business Process Services

BRB

Business Readiness Board

BRB

Bug Review Board

BRD

Business Requirements Document

BRDC

Backup & Recovery Design Center

BRI

Business Readiness Interlock

BRIC

Brazil, Russia, India & China

BRM

Business Review Meeting

BRS

Backup and Recovery Systems

BRT

Business Review Team

BSC

Business Security Coordinator

BSD

Berkeley Software Distribution (Berkeley Unix OS)

BSG

Backup and Recovery Software Group

BTG

Business Technology Group

BTAX

Brazil Tax Tool

BU

Business Unit

BUR

Backup Recovery

BURA

Backup Recovery and Archive

BusOps

Business Operations Analyst (As seen in mentoring policy)

CA

CloudArray

CA

Customer Advocate

CAC

Customer Action Committee

CAG

Centera Application Gateway (was renamed Centera Universal Access CUA)

CAL

Customer Affected List

CAM

Channel Account Manager

CAPEX

Capital Expenditure

CAR

Carrier Management Controller (Isilon hardware)

CARS

Continuous Availability Readiness (VPLEX CARS Workshop)

CAS

Content Addressed Storage

CBRM

Centera Backup & Recovery Module

CCA

Change Control Approval

CCB

Change Control Board

CCFM

Clariion Cross-Functional Meeting

CCO

Change Control Office

CCPF

Clariion Configuration Planning Form

CCPM

Continuous Coverage Preventive Maintenance

CCR

Cutomer Commitment Reminder

CCRF

Change control request form

CD

Client Director

CDL

Clariion Disk Library (Obsolete. See EDL)

CDPM

Customer Deployment Program Management

CDS

Customer Dispatch

CE

Customer Engineer

CE

Consistently Exceeds

CEVA

Content Enabled Vertical Application

CFA

Centera File Archiver

CFS

Clustered File System

CHAP

Challenge Handshake Authentication Protocol

CI

Continuous Improvement

CI

Converged Infrastructure

CIE

Customer Impact Event

CIFS

Common Internet File System

CIG

Cloud Infrastructure Group

CIM

Common Information Model

CIRC

Critical Incident Response Center

CIRT

Critical Incident Response Team

CIS

Content Intelligence Services

CKPT

Checkpoint

CLI

Command Line Interface

CLM

Connectivity Lifecycle Management

CLM

Content Lifecycle Management

CM

Central Manager ( SSC - Secure Service Credential )

CM

Change Management

CMA

Content Management & Archiving

CMC

Chassis Management Controller (Isilon hardware)

CMDB

Configuration Management Database

CMEO

Corporate Marketing Engagement Office

CMNV

Corporate Marketing/New

CMO

Chief Marketing Officer (Jeremy Burton)

CMP

Common Management Platform

CMR

Change Management Request

CMR

Change Management Review

CMSG

Content Management Software Group

CMT

Commodity Management Team

COB

Close of Business

COD

Capacity on Demand

COE

Centers of Excellence

COPS

Customer Operations

COS

Cloud Optimized Storage

COW

Copy on Write

CP

ClaimPack

CPD

Consolidated Program Dashboard

CPE

Current Product Engineering

CPM

Content Protection Mirrored (Centera)

CPP

Content Protection Parity (Centera)

CPQ

?? (Part number submission for Direct Xpress)

CPR

Competitive Pay Range

CPS

Content Personalisation Service

CPSM

Commercial Product Service Manager (Customer Service, aka Mid Market Manager)

CPU

Central Processing Unit

CQC

Configuration and Quotation Centre

CQS

Configuration and Quotation System

CQS

Customer Quote System

CRD

Certification Requirements Document

CRE

Critical Response Engineer

CRM

Customer Relation Management

CRM

Customer Relationship Management

CRP

Customer Reference Program

CRP

Conference Room Pilot

CRT

Critical Response Team

CRU

Customer Replacement Unit

CS

Content Server

CSA

Customer Service Advocate

CSAT

Customer Satisfaction

CSD

Client Solutions Director

CSDM

Customer Service District Manager

CSE

Customer Service Engineer (Customer Service)

CSE

Corporate Systems Engineer

CSEC

Content Services for EMC Centera

CSFTP

Customer Service File Transfer Protocol

CSI

Customer Service Integration

CSIS

Consulting and Solutions Integration Services

CSL

Client Solutions Lead

CSM

Client Solutions Manager (As seen in mentoring policies)

CSM

Corporate Solutions Manager

CSM

Customer Service Manager

CSN

Customer Success Network

CSP

Common Security Platform

CSS

Cascading Style Sheets

CSS

Content Storage Services

CSS

Customer Support Services

CST

Common Security Toolkit - RSA

CST

Customer Service Team (As seen in mentoring policies)

CST

Customer Service Transformation

CST

Customer Support Technician

CTA

Cloud Tiering Appliance

CTD

Core Technologies Division

CTI

Computer Telephony Integration

CTO

Configure to Order

CTS

Content Transformation Services

CUA

Centera Universal Access (Centera gateway)

CVE

Common Vulnerability Enumeration

CX

CLARiiON

CX

Customer Experience

CxP

Channel Xpress

D2T

Direct to Tech - Technical support person

D6

Documentum 6 (release)

DA

Directed Availability

DA

Documentum Administrator

DAB

Doc App Builder

DAE

Disk Array Enclosure

DAI

Doc App Installer

DAM

Digital Asset Manager

DAM

Disk Assembly Matrix

DAQ

Disk Array Qualifier

DAR

Direct Access Recovery

DaRE

Data at Rest Encryption enabler (VNX-v2 Encryption)

DART

The operating system that runs on the Celerra: Data Access in Real Time

DASD

Direct Access Storage Device

DBC

Data Base Classification Technology

DBMS

Data Base Management System

DBO

Disk Backup Option (NetWorker native B2D, See AFTD)

DBOR

Documentum Business Object Registry

DBU

Dell Block Update ( Avamar )

DC

Domain Controller (Active Directory)

DCA

Data Computing Appliance (Pivotal)

DCE

Documentum Collaboration Edition

DCL

Data Connection Limited

DCM

Documentum Compliance Manager

DCO

Documentum Client for Outlook

DCOE

Durham Center Of Excellence

DCS

Director, Customer Service

DD

Data Domain

DDOS

Data Domain Operating System

DDOS

Distributed Denial Of Service

DE

Data Erasure

DEKIT

Data Erasure Kit (Process Flow)

DFA

Design for Assembly

DFC

Documentum Foundation Classes

DFM

Design for Manufacturing

DFS

Distributed File System

DFOEE

Design for Overall Equipment Effectiveness

DFR

Design for Reliability

DFS

Design for Serviceability

DFS

Documentum Foundation Services

DFSS

Design for Six Sigma

DG

Data General

DIP

Document & Image Processing

DITA

Darwin Information Typing Architecture

DJ

Disk Jockey

DL

Data loss (KPI measure)

DL3D

Disk Library De-duplication

DLM

Disk Library for Mainframe

DM

District Manager

DMA

Data Management Application (Backup application in reference to NDMP)

DMCL

Documentum Class Library

DMS

Document Management System

DMZ

Demilitarized zone

DNM

Does Not Meet

DOA

Dead On Arrival

DOU

Document Of Understanding

DPA

Data Protection Advisor

DPAD

Data Protection & Availability Division

DPE

Disk Processor Enclosure

DPS

Data Protection Solutions

DPS

Data Protection Suite

DR

Disaster Recovery

DRM

Digital Rights Management

DRM

Durham

DRU

Data Replication Unavailable

DRU

Drive Replacement Utility

DSD

Divisional Service Director

DSE

Designated Support Engineer

DSM

District Sales Manager

DSM

District Service Manager (aka FSM, MCS) (Customer Service)

DSM

Documentum Submissions Manager

DSOP

Discretionary Stock Option Program

DSPC

District Sales Process Coordinator

DTC

Desktop Client

DU

Data Unavailable (KPI measure)

DUNS

Data Universal Numbering System.

It is a unique nine-digit numbering system that is used to identify a business.

DVT

Design Verification Test

DWPD

Drive Writes Per Day (a measure of SSD endurance)

DX

Disk Xtender (Product)

DxP

Direct Xpress (sales tool)

E5

Legato v.5 Email product

EAG

Enterprise Applications Group

EAS

Employee Availabilty System

EBC

Executive Briefing Center

EBMS

Electronic Business Management System ??

EBMS

EMC Backup Manager for SharePoint (NetWorker Module)

ECC

Error-Correcting Code

ECC

EMC Control Center (EOL)

ECF

Employee Change Form

ECI

Enterprise Content Integration

ECIM

EMC Common Information Model

ECM

Enterprise Content Management

ECN

EMC Community Network - https://community.emc.com

ECO

Engineering Change Order

ECPS

EMC Connected Proactive Services

ECS

Early Customer Ship

ECS

Elastic Cloud Storage  (ScaleIO)

eDA

eDiscovery and Analytics

EDL

EMC Disk Library

EDM

Enterprise Data Manager

EDP

Early Deployment Program

EDRMS

Enterprise Document and records Management Solution

EDS

Engineering Design Specification

EEF

EMC Email Format

EEP

Engineering Escalation Process (Isilon Support - formerly Limbo)

EFD

Enterprise Flash Drive

EFSS

Enterprise File Sync & Share

EH

Executive Handling

EHC

Enterprise Hybrid Cloud

EIM

Enterprise Information Management

EIR

EMC Incident Report

EIS

Enterprise Information Services

EIT

Engineering Integration Testing

ELA

Enterprise Licensing Agreement

ELA

E-Lab Advisor

eLink

Newsletter, see http://one.emc.com/clearspace/community/active/burapresales/elink

ELM

Electric License Management

ELN

E-Lab Interoperability Navigator

EM64T

Intel Xeon 64bit processors

EMC

Egan Marino Corporation

EMCU

EMC University

EMEA

Europe Middle East Africa

eMLC

Enterprise Multi-Layered Cell ( Next Generation SSD's )

EMR

Event Meeting Request

EMSD

Enterprise & Mid-Range Systems Division

ENOSPC

Error No Space (left on device)

EOD

End of Day

EOL

End of Life

EOM

End of Media

EOPS

End of Primary Support

EOQ

End of Quarter

EOS

End of Story / End of Sales

EOSL

End of Support Life / End of Service Life

EOS2

Engineering Operations Services & Solutions

EOT

End of Tape

EPAS

Electronic Performance Appraisal System

EPD

Employee Profile Document

EPM

Engineering Program Management

ERC

Executive Review Committee

eROOM

EMC Corp (Internal eRooms)

ERP

Enterprise Resource Planning

ESA

Early Shipment Authorization

ESA

EMC Security Advisory

ESA

Enterprise Structured Authoring

ESAG

Enterprise Storage Automation Group

ESCON

Enterprise System Connection

ESD

Enterprise Storage Division

ESG

EMC Software Group

ESL

End of Service Life

ESM

EMC Support Matrix

ESMS

Employee Satisfaction Measurement Survey

ESN

Enterprise Storage Network

ESO

Equipment Superior to Operator / Engagement Support Office

ESP

Enterprise Storage Platform

ESRS

EMC Secure Remote Support

ESS

Environmental Stress Screening

ETA

Estimated time of Arrival

ETA

EMC Technical Advisories - warnings regarding EMC product issues that may be of interest to EMC customers

ETA

EMC Time & Attendance (TESS)

ETD

Emerging Technologies Division

ETPD

Emerging Technology Products Division (now ETD)

ETS

EMC Technology Summit

EULA

End User License Agreement

EVAL

Evaluation Order

EVT

Engineering Verification Testing

EX

Email Xtender (Product)

FA

Failure Analysis

FABX

Fabric X

FAST

Financial Analytical Support Team; Fully Automated Storage Tiering

FBDL

Federation Business Data Lake

FC

Fibre Channel

FCCM

Field Change and Connectivity Management

FCMAT

Final Configuration and Maturity Testing

FCiP

Fibre Channel over IP

FCO

Field Change Order

FCoE

Fibre Channel over Ethernet

FCS

First Customer Ship

FDA

Functional Disposal Authority

FEC

Forward Error Correction

FIB

Fiber Backend Isolation

FMA

File Management Appliance - Rainfinity

FMEA

Failure Mode & Effect Analysis

FMS

Field Marketing Sales

FPI

First Product Install

FPS

Field Planned Services

FreeBSD

Free Berkeley Software Distribution (Unix OS)

FRMA

Field Returned Material Authorization

FRU

Field Replacement Unit

FSA

File System Analytics

FSO

Financial Solutions Operations

FSM

Field Service Manager (aka DSM, MCS)

FSS

Field Support Specialist

FSS

File Share Services

FT

Full Text

FTC

Federal Trade Commission

FTE

Full Time Employee

FTP

File Transfer Protocol

FTP

Finance Training Program

FUBAR

****** Up Beyond All Recognition

FUI

Field Upgrade Instructions

FW

FormWare

FWDB

FormWare Database

FWIA

FormWare for InputAccel

FYI

For your information

G&A

General & Administrative

GA

General Availability

GAAP

Generally Accepted Accounting Principles

GAF

Global Acknowledgement Form

GAF

Goal Achievement Form

GAM

Global Account Manager

GAM

Global Alliance Manager

GAOPS

General and Administration Operations

GBO

Global Business Operation

GCCO

Global Channels for Customer Operations

GCS

Global Customer Support

GDA

General Disposal Authority

GDE

Global Drive Engineering

GDW

Global Data Warehouse

GEM

Global Escalation Manager

GEP

Global Education & Productivity

GES

Global Enterprise Services

GFS

Global Financial Services

GFTT

Global Field Time Tracking

GIS

Geospatial/Geographic Information System

GM

Gross Margin

GMM

General Manager Meeting

GMRT

Go to Market Readiness Team

GNA

Global Namespace Acceleration (Isilon OneFS)

GPFS

General Parallel File System (IBM)

GPM

Global Practice Manager

GPO

Global Program Office

GPTW

Great Place To Work

GS

Global Services

GSA

Global Sericve Alliance

GSAP

Global Services Associate Program

GSC

Global Support Center

GSCM

Global Supply Chain Management

GSER

Global Services Engagement Request

GSLDP

Global Services Leadership Development Program

GSO

Global Security Office

GSP

Global Service Partners

GSPA

Global Service Partners & Alliance (now GSP)

GSPO

Global Software Product Operations

GSPS

http://acronyms.thefreedictionary.com/GSPS

GSSD

Global Services Software Development

GST

Global Services Transformation

GTM

Go To Market

GTP

Global Technology Practices

GTS

Global Technical Services

HASI

High Availability System Integration

HC

Hybrid Cloud

HCA

Host Channel Adapter (InfiniBand NIC)

HCI

Hyper-Converged Infrastructure

HDA

Head Disk Assembly

HDFS

Hadoop Distributed File system

HEAT

Host Environment Analysis Tool processes - the output of the EMCReports and EMCGrab

HLU

Host Logical Unit

HOP

Hopkinton

HRLDP

Human Resources Leadership Development Program

HSM

Hierarchical Storage Management

HVD

High Voltage Differential

I/Os

Inputs/Outputs

I18N

Internationalization

IA

Information Architecture

IA

InputAccel

IB

InfiniBand

IaaS

Infrastructure as a Service

IAM

Identity and Access Management

IBMG

Install Base Management Group

IC

Implementation consultant

IC

Individual Contributor

IC

Intelligence Community

ICDA

Integrated Cache Disk Array

ICE

Improved Customer Experience

ICIM

InCharge Common Information Model

ICS

Infrastructure Consulting Services

IDE

Implementation and Delivery Engineer

IDE

Integrated Development Environment

IDP

Iterative Development Process

IDP

Individual Development Plan

IFS

Isilon File System

IHAC

I have a customer

IIG

Information Intelligence Group

IIG

Interactive Installation Guide

IIM

Intelligent Information Management

IIP

Information Infrastructure Products

IIQ

InsightIQ - Isilon Monitoring & Reporting tool

IIRC

If I Recall Correctly

ILM

Information Lifecycle Management

IM

Information Managerment

IMAC

Install Move Add Change (Planned PS work, formerly performed by IDEs, now by CEs in CS)

IMDD

Isilon Mirrored Disk Driver

IME

In Market Engineering (formerly PRE: Post Release Engineering)

IMHO

In My (Humble) Opinion

IMSG

Information Management Software Group

IMU

Integration Management Unit

IOC

IT Operations Committee

IP

Indicative Price

IP

Intellectual Property

IPMI

Intelligent Platform Management Interface

IPO

Input, Process, Output charting

IPR

Initiative Pipeline Review

IPv6

Internet Protocol version 6

IRM

Identity Rights Manager (Documentum)

IRM

Information Right Management (Documentum)

IRM

Information Rights Management

IRM

Information Risk Management (RSA)

IRT

Infrastructure Review Team

IS

Implementation specialists

ISC

Information Solutions Consultant

iSCSI

Internet SCSI (Internet Small Computer System Interface)

ISD

Integrated Service Delivery

ISD

Isilon Systems Division - now part of ETD (Emerging Technologies Division)

ISG

Infrastructure Software Group

ISO

Internal Sales Order

ISO

International Organization for Standardization

ISO

International Standards Organization

IST

Implementation support team (deep dive delivery / Architects DAVE FLOWERS

ISV

Independant Software Vendor

ITF

IMSG Technology Framework Development

ITIL

Information Technology Infrastructure Library

ITLDP

Information Technology Leadership Development Program

ITSM

IT Service Management

JADE

Job Analysis Documentation Evaluation

JBOD

Just a Bunch Of Disks

JDMCL

Java DMCL

JMS

Java Method Server

JRE

Java Runtime Environment

KB

Knowledge Base

KCS

Knowledge Center Support

KPI

Key Performance Indicators

KT

Knowledge Transfer

KWC

Knowledge Worker Client

L10N

Localization

LAN

Local Area Network

LAC

Networker License Authorization Code

LC300

LifeCycle 300 Product readiness proc

LCC

Link Controller Card(or BCC, bridge controller card)

LDAP

Lightweight Directory Access Protocol

LEAP

Leadership Engineering Accelerated Program

LI

Legal Investigator

LIN

Logical Inode Number

LIP

Loop initialization process

LKG

Last Known Good

LLS

Local Language Support used to be LST (Language Support Team) provides customer support in Chinese, Japanese, and Korean part of CSS

LNN

Logical Node Number (Isilon)

LOE

Level of Effort

LOI

Letter of Intent

LOV

List Of Values

LRU

Least recently used

LSC

Life! SolutionsCenter Germany in Ismaning/Munich

LSS

Large Storage Systems

LUN

Logical Unit Number

LVD

Low Voltage Differential

LVM

Logical Volume Manager

MARS

Management Approval Req System

MBO

Management By Objectives

MBO

Managing by Objective

MCO

Manditory Change Order

MCP

Master Control Program

MCS

Manager, Customer Service

MCSD

Managing Client Solutions Director

MDL

Mainframe Disk Library

MDM

Meta Data Manager

MDP

Marketing Development Program

MFR

Management File Replication

MIP

Merit Increase Program

MITM

Man In The Middle

MMM

Mid Market Manager (Customer Service, prev. CPSM)

MOA

Memorandum Of Agreement

MODEL

Managed Object Definition Language

MOOC

Massive Open Online Course

MOQ

Multiple Order Quantity

MOSS

Microsoft Office Sharepoint Server

MOU

Memorandum of Understanding

MPFS

Multi-Path File System

MPG

Multi-Protocol Platform Group

MPIO

Multi-Path Input/Output

MPS

Master Production Schedule

MR

Mech Replacement

MR

Midrange

MRD

Marketing Requirements Document

MRP

Material Requirements Planning

MSA

Measurement System Analysis

MSA

Master Services Agreement

MSD

Midrange Systems Division

MSN

Managing Success Now

MSS

Managed Services and Support customer support engineers (field based)

MSU

Mainframe Service Unit

MTBF

Mean Time Between Failure

MTBPR

Mean Time Between Part Replacement

MTTDL

Mean Time To Data Loss

MTTF

Mean Time To Failure

MTTR

Mean Time To Repair/Recover

MUP

Master User Profile

MUR

Machine Unit Replacement

MVM

Manual Volume Manager

MVP

Mentoring Velocity Partner Program (MVP)

MVP

Most Valued Peer - Customer Services quarterly award

MWD

Missing, Wrong, Damaged

NAF

Network Attached Flash

NANON

Not All Nodes On Network or Nearly All Nodes Off Network (Isilon)

NAS

Network Attached Storage

NBD

Next Business Day (Dispatch)

NDA

Non-Disclosure Agreement

NDMP

Network Data Management Protocol

NDU

Non Disruptive Upgrade

NEOF

No Evidence of Failure

NFS

Network File System

NIC

Network Interface Card

NIS

Network Information Service (formerly Yellow Pages or YP)

NIST

National Institute of Standards and Technology

NLM

Network Lock Manager

NMD

NetWorker Module for Documentum

NPC

New Products Council

NPE

No Payload Encryption

NPI

New Product Introduction

NPR

New Product Readiness

NQA

National Quality Assurance

NQM

Navisphere Quality of Service Manager

NRT

Near Real Time Report

NSM

NetWorker Snapshot Manamgment

NST

National Security Team

NSD

Network Storage Designer (GSSD tool)

NSDC

Network Storage Designer - CLARiiON (GSSD tool) NSD-C obsolete

NSDS

Network Storage Designer - Symmetrix (GSSD tool) NSD-S

NSDU

Network Storage Designer - Unified (GSSD tool) NSD-U

NSR

NetWorker Save and Recover - pronounced "NIZER"

NST

Navisphere Service Taskbar

NTP

Network Time Protocol, a means of transmitting time signals over a computer network.

NVB

NDMP Volume based Backup (EMC feature)

NW

NetWorker

OBIEE

Oracle Business Intelligence

OCC

Objective Completion Criteria

OCE

Office for Cost Efficiency

ODT

Operational Decision Team

ODT

Operations Decision Team

ODX

Array Offloaded Data Transfer

OEE

Overall Equipment Effectiveness

OEM

Original Equipment Manufacturer

OLS

Online Support

OOH

Out of Hours

OOO

Out of Office

OOTB

Out of the Box

OPE

Overall Process Effectiveness

OPEX

Operational Expenditure

OPT

On Process Technology

OR

Operational Recovery

OSE

Onsite Support Engineer

OSFO

Open Software Field Operations

OSM

Operational Support Manual

OSO

Open Software Operations

OSSR

Offline System State Recovery

OTE

On Target Earnings

OVT

Onsite Verification Test (Isilon)

P&P

Plug and Play

PaaS

Platform as a service

PAD

Product Attribute Document

PAPI

Platform Application Programming Interface

PAS

Project Accounting System

PAWS

Product Assurance & Warrenty System

PBU

Product Business Unit

PCA

Process Change Advisory

PCB

Printed Circuit Board

PCD

Parts Compatibility Database

PCD

Program Commitment Document

PCE

Pre Check Engineer ( RCM Pre-Upgrade Engineer )

PCT

Peripheral Commodity Team

PCR

Project Change Request

PDC

Primary Domain Controller

PDG

Proposal Development Guide

PDM

Partner Distributor Manager or Program Delivery Manager/Program Development Manager

PDP

Product Development Process

PDR

Preferred Dispatch Resource (in Oracle CSI)

PDS

Product Data Sheet

PDT

Portfolio Decision Team

PDT

Project Decision Team

PDU

Power Distribution unit

PEA file

Pool Entry Authorization file

PEL

Product Exception List

PEQ

Pre-Engagment Questions

PF

Product Family

PFF

Performance Feedback Form

PFS

Produce Functional Specification

PGI

Post Goods Issue

PIP

Performance Improvement Plan

PLMT

Product Line Management Team

PLMT

Project Leadership MGT team

PM

Project Manager

PM

Partially Meets

PMO

Product Management Operations

PMO

Product Management Organization

PMR

Preventitive Maintenance Request

PMT

Product Management Team

PN

Part Number

PnP

Plug and Play

PNR

Passive Not Ready

PNT

Partner Notification Tool

PO

Product Owner

PO

Purchase Order

POA

Plan of Action

POC

Proof of Concept

POC

Point of Contact ( see also SPOC)

POCER

Proof of Concept Evaluation Report (pronounced "poker")

POS

Priority Onsite Support (Engineer)

PPA

Progressive Pricing Agreement

PPMG

Process & Portfolio Management Group

PPMG

Process Portfolio Management Group

PPR

Phased Product Release

PPT

Microsoft Powerpoint Presentation Format

PRD

Product Requirements Document

PRE

Post Release Engineering (now IME: In-Market Engineering)

PREM

Problem resolution and escalation mgt (level 1/2 based in corp)

PREPP

PRErelease to Partner Program

PRM

Portfolio Review Meeting

PRM

Project Review Meeting

PRS

Part Retention Service

PRS

Physical Records Services

PSA

Product Shipment Authorization

PSA

Professional Services Agreement

PSB

Product Support Bulletin

PSC

Partner Support Centre

PSD

Product Specification Document

PSE

Product Support Engineer

PSG

Product Software Group

PSL

Partner Solution Lead (Americas - direct partner focused)

PSL

Partner Support Line

PSM

Persistent Storage Manager

PSNT

Product Serial Number Tag

PSO

Product Security Office

PSOW

Proffesional Services Statement of Work

PSQ

Pre Sales Qualification

PSR

Peripheral Status Review

PSRC

Product Security Response Center

PSS

Personalized Support Services (SAM, TAM, CSA, DSE)

PSS

Proactive Support Services

PTC

Partner Technical Consultant

PTL

Physical Tape Library

PTO

Paid Time Off

PTO

Product Technology Office

PTU

Physical Tape Unit (Tape Library)

PVAL

Paperless Eval

PVT

Product Verification Testing

PVR

Policy Variation Request

PWG

Personal Work Goal (like MBO without bonus)

QAR

Quote Analysis Report

QBR

Quarterly Business Review

QFD

Quality Functional Development

QFE

Quick Fix Engineering

QMR

Quarterly Maintance Release

QN

Quality Notification

QRC

Quick Reference Card

QP

Quality Pause

QS

QuickStart (Global Service Partner Tier/ Products)

QSS

QuickStart Services (Global Service Partner Tier/ Products)

QVT

Quality Verification Testing

R&A

Readiness & Adoption

R&R

Rewards and Recognition

RA

Redundancy analyser

RA

Restricted Availability

RAC

Real Application Cluster (Oracle)

RACI

Responsible, Accountable, Consulted, Informed: ITIL - The RACI matrix is a formal way of establishing the roles for each stakeholder/participant whenever multiple parties are involved

RAID

Redundant Array of Independent Disks

RAS

Reliability, Availability, Serviceablity

RBAC

Role Based Access Control

RC

Resource Coordinator

RCA

Remote Change Act

RCA

Root Cause Analysis

RCM

Remote Change Management (formally STAR)

RCM

Release Certification Matrix ( VCE Compatibility Matrix )

RCR

Release Candidate Ready

RDE

Redundant Data Elimination

RDZ

Restricted Data Zone

REST

Representation State Transfer

RIF

Reduction in Force (Layoff)

RFI

Request for Information

RFE

Request for Enhancement

RFP

Request for Proposal

RM

Records Manager

RM

Replication Manager

RM

Resource Manager

RMA

Return Material Authorization

RMP

Remote Maintenance Processor

RMSG

Resource Management Software Group

RMT

Request Management Tool

ROA

Return on Assets

ROBO

Remote Office Back Office

ROCS

Recognizing Outstanding Customer Service

RoHS

Restriction of Hazardous Substances

ROI

Return on Investment

ROM

Rough Order of Magnitude

RP

RecoverPoint

RPA

RecoverPoint Appliance

RPO

Recovery Point Objective

RPQ

Request for Price Quotation

RPQ

Request for Product Qualification

RPS

Retention Policy Services

RRP

Rapid Response Program

RSA

Public-key cryptosystem by Rivest, Shamir, Adleman

RSD

Regional Service Director (Customer Service)

RSP

Rapid Success Program

RSS

Regional software specialist

RSS

Regional software support

RTFM

Read The (blank) Manual

RTM

Release to Manufacturing

RTO

Recovery Time Objective

RTP

Research Triangle Park - North Carolina

RTQA

Release To Qualtiy Assurance

RTS

Regional Technical Specialist

RX

Receive

S&D

Schedule and Dispatch

S1000D

Standard 1000 Documentation - an XML standard for Technical publications

SA

Solution Architect

SAS

Scheduling and Account Services ( formerly S&D )

SaaS

Software as a service

SaaS

Storage as a Service

SAC

Service Alert Console

SAC

Software Assistance Center

SAD

Solution Architecture Design

SAG

System Admin Guide

SAI

Symmetrix Application Interface

SAM

Service Account Manager

SAM

Strategic Account Manager

SAMS

Surveillance Analysis Management System

SAN

Storage Area Network

SARBOX

Sarbanes Oxley

SAS

Serial-Attached SCSI

SAT

Solution Architecture Team

SB

storyboard(s)

SBB

Sales Building Block (Isilon Configure To Order)

SBC

Symmetrix Business Continuity

SBR

Skills Based Routing

SBR

Software Business Review, also Symmetrix Business Review

SBRF

Symmetrix Backup Restore Facility

SC

Service Center

SC

Solutions Consultant

SC

Storage Controller

SCIF

Sensitive Compartmented Information Facility

SCM

Software Configuration Management

SCM

Source Code Management

SCP

Service Capability & Performance standards

SCS

Site Caching Services

SCSI

Small Computer System Interface

SD

Same Day (Dispatch)

SDC

ScaleIO Data Client

SDD

Solution Design Document

SDF

Standard Data File

SDG

Solution Delivery Group

SDL

Solution Delivery Lead

SDLC

Software Development Lifecycle

SDMS

Symmetrix Data Migration Services

SDR

Service Definition Report

SDR

Secondary Dispatch Resource (in Oracle CSI)

SDS

ScaleIO Data Server

SDS

Site Devleopment Services

SDT

Solution Delivery Team

SE

Sales Engineer

SE

Service Engineer

SE

Systems Engineer

SED

Self Encrypting Drive

SEO

Search Engine Optimization

SER

Service Enhancement Request

SES

http://acronyms.thefreedictionary.com/SES

SFA

Sales Force Automation

SFDC

salesforce.com

SFP

Smal Form-factor Pluggable

SGML

Standard Generalised Markup Language

SID

Security ID

SIO

ScaleIO

SIR

(request for AppsDev work)

SIR

System Incident Report

SIS

Single Instance Storage

SKU

Stock Keeping Unit

SLA

Service Level Agreement

SLO

Service Level Objective

SLC

Service Level Credentials (in SSC - Secure Service Credentials)

SLC

Single Layered Cell ( Legacy SSD Drive )

SLIC

SmalL form factor I/Card

SM

Scrum Master

SM

Storage Model

SM

Successfully Meets

SMAK

Social Media Activation Kit

SMARTS

System Management Arts - aquired in 2005, now part of RMSG

SMB

Server Message Block (CIFS)

SMB

small to medium-sized businesses

SME

Subject Matter Expert

SMS

Storage Managed Services

SNIA

Storage Networking Industry Association

SOA

Service Oriented Architecture

SOAP

Simple Object Access Protocol

SOAP

Subjective/Objective/Assessment/Plan

SOBO

Southboro

SOP

Standard Operating Procedure

SOV

Share Of Voice

SOW

Scope Of Work

SOW

Statement of Work

SOX

Sarbanes Oxley

SPD

Service program development (Group)

SPD

Strategic platforms delivery

SPICE

Software Product Improved Customer Experience

SPeX

Service Partner Exchange

SPL

Software Program Lifecycle

SPL

Service Product Lead

SPM

Solutions Practice Manager

SPM

Supplier Performance Management

SPN

Service Principal Name (Kerberos)

SPO

Storage Platform Operations

SPO

Strategical Product Owner

SPOC

Single Point of Contact

SPODAT

Storage Platform Operations Diagnostics and Test

SPOT

Storage Platform Operations Transformation

SQC

Service Quoting Center

SQP

Service Quoting Process

SR

Service Request

SRDF

Symmetrix Remote Data Facility

SRDF/A

Symmetrix Remote Data Facility / Asynchronous replication

SRDF/CE

Symmetrix Remote Data Facility / Cluster Enabler

SRDF/S

Symmetrix Remote Data Facility / Synchronous replication

SRE

Software Reliability Event

SRI

Solution Readiness Interlock

SRF

Service Request Form

SRM

Sales Review Meeting

SRM

Site Recovery Manager (software)

SRM

Storage Resource Manager

SRM

System Resource Manager

SRTF

Secure Response Task Force

SSC

Secure Service Credential

SSC

Solutions Support Center

SSD

Solid-State Drive

SSD

Solution Specification Document

SSE

Software Solution Engineer

SSG

Storage Software Group

SSL

Strategic Stocking Location

SSO

Single Sign-On

SSOA

Services Scope Overview and Assumptions

SSP

Self Service Purchasing

SST

Select Services T...?

STAR

Sales Telemarketing Account Retrieval

STF

Snapshot Tracking File

SUT

System Under Test

SVC

Solution Validation Center

SWAT

Switch Analysis Tool

SYMM

Symmetrix

SymmBC

Symmetrix Business Continuity

SYR

Systems Reporting (Internal app offering configuration reporting, dial home processing and dial in/remote automation for EMC products at customer sites )

TA

Technology Architect (Service Certification/Training Path)

TAM

Technical Account Manager

TAP

Test and Acceptance Plan

TBH

To Be Hired

TC

Technical Consultant (EMEA has SE)

TCE

Total Customer Experience, part of the SVC Qualifier process

TCM

Transactional Content Management

TCO

Temporary Change Order

TCO

Total Cost of Ownership

TCS

Technical Quality Management

TCS

Trusted Content Services

TEC

Technical Education and Certification

TEIM

EMC's TimeFinder Exchange Integration Module

TES

Transformational eLicensing Solution

TF

TimeFinder

TIS

Technology Implementation services

TLA

Tektronix Logic Analyzer

TLA

Three Letter Acronym

TLA

Top Level Assembly

TLS

Transport Layer Security

TMS

Translation Management System

TMT

Test Management Team

TOE

TCP/IP Offload Engine

TOI

Transfer of Information

TOP

Transfer of Power

TPD

Technical Project Description

TPF

Transaction Processing Facility

TPO

Tactical Product Owner

TQM

Total Quality Management

TRIG

Technology Resources and Information Governance Policy

TS

Technology Solutions/ Technical Solutions

TSA

Technical Support Alert

TSC

Technology Solutions Consultant/ Technical Solutions Consultant

TSD

Technology Solutions Director/ Technical Solutions Director

TSE

Technical Support Engineer

TSE

Technolgy Solutions Enablement

TSE

Trackable Service Event

TSM

Technology Solutions Manager/ Technical Solutions Manager/ Tivoli Storage Manager

TSS

Technical Support Services ( formerly Remote Reactive )

TSS

Technology Solutions Services

TTR

Time to Resolve

TTT

Train the Trainer ( The initial or 1st training material for a product or release )

TX

Transmit

TXN

Transaction

UAT

User Acceptance Testing

UCE

Unisys Customer Engineer

UCF

Unified Client Facility

UCM

Unified Change Management

UDDI

Universal Discovery, Description and Integration

UEG

User Experience Group

UEM

Unified Element Manager (for example: VNXe UEMCLI)

UI

User Interface

URL

Universal Resource Locator

USD

Unified Storage Division

UXD

User Experience Design

VAAI

VMware vSphere Storage APIs – Array Integration

VAD

Value Added Distributor

VAR

Value Added Reseller

VASA

VMware vSphere Storage APIs for Storage Awareness

VBB

NDMP Snapshot

VBOT

Virtual Business Operations Team

VCB

VMware Consolidated Backup

VCE

Formed by Cisco and EMC with investments from VMware and Intel, VCE sells and supports Vblock converged Infrastructure systems.  The legal name is now just VCE, which is no longer an acronym for the three investor companies

VCIO

Value Creation and Integration Office - Dell integration: coordinating specific workstream teams, including Go-to-Market, Products/ R&D, HR, Finance, Legal, Sales, Marketing, Communications, IT, Facilities, Cost Programs, Organization/Talent, Enterprise Services and Manufacturing/ Supply Chain/ Logistics

VCP

Variable Compensation Plan

VDC

EMC Virtual Data Center (as seen in online lab mentoring)

VDI

Virtual Desktop Infrastructure

VHS

Virtual Hot Spare (Isilon OneFS)

VIC

Voice Initiated Calls

VM

Virtual Machine

VMW

VMware

VOD

Video On Demand

VOIP

Voice Over IP

VPAT

Voluntary Product Accessibility Template

VPD

Vital Product Data

VRM

Virtual Retention Manager

VRT

Vulnerability Response Team

VSC

Voltage Semi-regulated Converter

VSI

Velocity Services Implement

VSOE

Vendor-Specific Objective Evidence (used in accounting / contracting)

VSM

Velocity Services Manage

VSPM

Velocity Services Program Manager

VSQ

Velocity Services Implement Quality (Quality management group)

VSS

Velocity Services Support

VSS

Volume Shadow Copy Service (Microsoft)

VSS

Visual Source Safe

WAH

Working At Home

WAN

Wide Area Network

WBS

Work Breakdown Structure

WCM

Web Content Management

WDK

Web Development Kit

WEBO

Westboro

WF

workflow(s)

WFH

working from home

WFM

Workforce Management (Field: a.k.a. Servigistics) Workflow Manager (Remote Reactive)

WIP

Work In Progress

WORM

Write Once Read Many

WP

Web Publisher

WSDL

Web Services Description Language

WT

Webtop

WWID

World Wide Identifier

WWN

XaaS

World Wide Name

Anything-as-a-Service

XAM

eXtensible Access Method

XAND

Exclusive AND

XIO

XtremIO (xio is used internally only)

XML

Extensible Markup Language

XMS

XtremIO Management Server

XOR

Exclusive OR

XSF

Xtrem Server Flash

XSWC

Xtrem Software Cache

ZIPPO

None, Nada, Zilch, Nothing?(also a NetWorker Product code)

ZVA

Zero Value

3DES

Triple Data Encryption Standard

AAA

Authentication, Authorization,and Accounting

AaaS

Applications as a Service

aaS

as a Service - usually prefixed with one or two other letters (AaaS, BAaaS, BIaaS, IaaS, PaaS, ...)

ABBA

Application Burst Buffer Appliance

ACC

Accept link service reply

ACC Frame

Accept Frame

ACE

Advanced Customer Entry

ACE

Access Control Entry (ACL permission entry)

ACK

Acknowledgment frame

ACL

Access Control List

ACOFW

Avoid Copy On First Write (Penalty)

ACR

Annual Compensation Review

ACS

Accelerated Content Server

ACSLS

Automatic Cartridge System Library Software

ACT

Advanced Customer Testing

AD

Active Directory

ADD

Approved Defect Deferral

ADMe

Avamar Data Migration Enabler

ADS

Avamar Data Store

ADT

Avamar Data Transport

AEF

Active Engine Failover

AER

Avamar Extended Retention

AFA

All Flash Array

AFAIK

As Far As I Know

AFE

Authorization for Expenditure

AFM

Area Finance Manager

AFM

Automated Failover Manager

AFP

Apple Filing Protocol

AFTD

Advanced File Type Device (NetWorker)

AI

Action Item

AIMA

Authentication, Identity Management, Authorization (Isilon)

AIS

Authoring Integration Services

ALM

Account Lifecycle Management

ALPA

Arbitrated Loop Physical Address

ALPA ID

Arbitrated Loop Physical Address Identification

AL-TIME

Arbitrated Loop Timeout value

ALU

Array Logical Unit

ALUA

Asymmetric Logical Unit Access

AM

Area Manager

AMB

As Mentioned Before

AMC

Annual Maintenance Contract

AMO

Addressable Market Opportunity

AOB

Any Other Business

API

Application Programming Interface

APJ

Asia Pacific & Japan

APM

Area Partner Manager

APS

Advanced Proactive Services

AR

Action Request

ARB

Arbitrate primitive signal

ARBx

Variant of Arbitrate primitive signal

ARM

Advanced RISC Machine

ART

Account Request Tool

AS

AlphaStor

AS

Archive Server

AS

AutoStart

ASA

AnotherStupidAcronym

ASD

Advanced Software Division

ASD

Asynchronous Software Distribution / Advancd Software Division

ASE

Account Service Engineer (Customer Service)

ASE

Account Systems Engineer (Pre-Sales)

ASE

Array Software Engineering (Clariion)

ASIC

Application Specific Integrated Circuit

ASID

Automatic Symmetrix Internal Diagnostics

ASM

Area Sales Manager

ASM

Area Service Manager (Customer Service)

ASN

Authorised Services Network (non-EMC Delivery Partners)

ASP

Authorized Service Provider

ASPL

ASN Partner Lead (EMEA)

ASQ

Automated Software Quality

ASQ

Assurance of Solution Quality

ASQC

Americas Services Quote Center

ASR

Account Service Representative

ASR

Archive Services for Reports

AST

Associate Support Technician

ATA

Advanced-Technology Attachment (drive technology)

ATC

Account Technical Consultant (TC, usa =SE emea)

ATF

Audience Training Forecast (Education Services)

ATL

Automated Tape Library

ATM

Asynchronous Transfer Mode

ATS

Applicant Tracking System

AVE

Avamar Virtual Edition

AVFS

A Virtual File System

AVFS

Avamar Virtual File System

AVM

Automatic Volume Manager

AX

ApplicationXtender

AxM

RSA Access Manager

B2B

Business to Business

BAFO

Best And Final Offer

BAaaS

Business Analytics as a Service

BAM

Block Allocation Manager (a component of Isilon OneFS)

BAR

Best Available Resource

BAU

Business As Usual

BBB

Block Based Backup

BBU

Battery Back-up Unit

BC

Business Continuity

BCP

Business Continuity Plan

BCSD

Business Continuity Solution Designer (sizing/replication tool)

BCV

Business Continuity Volume

BDM

Business Development Manager

BEN

Business Enablement Network

BIA

Business Impact Analysis

BIaaS

Business Intelligence as a Service

BIS

Business Instelligence Service

BKM

Best Known Methods

BMC

Block Multiplex Channel

BMC

Baseboard Management Controller (Isilon hardware)

BMS

Background Media Scan

BMT

Business Management Team

BOA

Basic Ordering Agreement

BOA

Business Opportunity Assistant -DPAD

BOBJ

Business Objects (SAP)

BOCS

Branch Office Content Server

BOE

Basis of Estimate (service vs product)

BOF

Business Object Framework

BOLD

Business Operations Leadership Development Program

BOM

Bill of Material

BPM

Business Process Manager

BPP

Business Partner Program

BPS

Business Process Services

BRB

Business Readiness Board

BRB

Bug Review Board

BRD

Business Requirements Document

BRDC

Backup & Recovery Design Center

BRI

Business Readiness Interlock

BRIC

Brazil, Russia, India & China

BRM

Business Review Meeting

BRS

Backup and Recovery Systems

BRT

Business Review Team

BSC

Business Security Coordinator

BSD

Berkeley Software Distribution (Berkeley Unix OS)

BSG

Backup and Recovery Software Group

BTG

Business Technology Group

BTAX

Brazil Tax Tool

BU

Business Unit

BUR

Backup Recovery

BURA

Backup Recovery and Archive

BusOps

Business Operations Analyst (As seen in mentoring policy)

CA

CloudArray

CA

Customer Advocate

CAC

Customer Action Committee

CAG

Centera Application Gateway (was renamed Centera Universal Access CUA)

CAL

Customer Affected List

CAM

Channel Account Manager

CAPEX

Capital Expenditure

CAR

Carrier Management Controller (Isilon hardware)

CARS

Continuous Availability Readiness (VPLEX CARS Workshop)

CAS

Content Addressed Storage

CBRM

Centera Backup & Recovery Module

CCA

Change Control Approval

CCB

Change Control Board

CCFM

Clariion Cross-Functional Meeting

CCO

Change Control Office

CCPF

Clariion Configuration Planning Form

CCPM

Continuous Coverage Preventive Maintenance

CCR

Cutomer Commitment Reminder

CCRF

Change control request form

CD

Client Director

CDL

Clariion Disk Library (Obsolete. See EDL)

CDPM

Customer Deployment Program Management

CDS

Customer Dispatch

CE

Customer Engineer

CE

Consistently Exceeds

CEVA

Content Enabled Vertical Application

CFA

Centera File Archiver

CFS

Clustered File System

CHAP

Challenge Handshake Authentication Protocol

CI

Continuous Improvement

CI

Converged Infrastructure

CIE

Customer Impact Event

CIFS

Common Internet File System

CIG

Cloud Infrastructure Group

CIM

Common Information Model

CIRC

Critical Incident Response Center

CIRT

Critical Incident Response Team

CIS

Content Intelligence Services

CKPT

Checkpoint

CLI

Command Line Interface

CLM

Connectivity Lifecycle Management

CLM

Content Lifecycle Management

CM

Central Manager ( SSC - Secure Service Credential )

CM

Change Management

CMA

Content Management & Archiving

CMC

Chassis Management Controller (Isilon hardware)

CMDB

Configuration Management Database

CMEO

Corporate Marketing Engagement Office

CMNV

Corporate Marketing/New

CMO

Chief Marketing Officer (Jeremy Burton)

CMP

Common Management Platform

CMR

Change Management Request

CMR

Change Management Review

CMSG

Content Management Software Group

CMT

Commodity Management Team

COB

Close of Business

COD

Capacity on Demand

COE

Centers of Excellence

COPS

Customer Operations

COS

Cloud Optimized Storage

COW

Copy on Write

CP

ClaimPack

CPD

Consolidated Program Dashboard

CPE

Current Product Engineering

CPM

Content Protection Mirrored (Centera)

CPP

Content Protection Parity (Centera)

CPQ

?? (Part number submission for Direct Xpress)

CPR

Competitive Pay Range

CPS

Content Personalisation Service

CPSM

Commercial Product Service Manager (Customer Service, aka Mid Market Manager)

CPU

Central Processing Unit

CQC

Configuration and Quotation Centre

CQS

Configuration and Quotation System

CQS

Customer Quote System

CRD

Certification Requirements Document

CRE

Critical Response Engineer

CRM

Customer Relation Management

CRM

Customer Relationship Management

CRP

Customer Reference Program

CRP

Conference Room Pilot

CRT

Critical Response Team

CRU

Customer Replacement Unit

CS

Content Server

CSA

Customer Service Advocate

CSAT

Customer Satisfaction

CSD

Client Solutions Director

CSDM

Customer Service District Manager

CSE

Customer Service Engineer (Customer Service)

CSE

Corporate Systems Engineer

CSEC

Content Services for EMC Centera

CSFTP

Customer Service File Transfer Protocol

CSI

Customer Service Integration

CSIS

Consulting and Solutions Integration Services

CSL

Client Solutions Lead

CSM

Client Solutions Manager (As seen in mentoring policies)

CSM

Corporate Solutions Manager

CSM

Customer Service Manager

CSN

Customer Success Network

CSP

Common Security Platform

CSS

Cascading Style Sheets

CSS

Content Storage Services

CSS

Customer Support Services

CST

Common Security Toolkit - RSA

CST

Customer Service Team (As seen in mentoring policies)

CST

Customer Service Transformation

CST

Customer Support Technician

CTA

Cloud Tiering Appliance

CTD

Core Technologies Division

CTI

Computer Telephony Integration

CTO

Configure to Order

CTS

Content Transformation Services

CUA

Centera Universal Access (Centera gateway)

CVE

Common Vulnerability Enumeration

CX

CLARiiON

CX

Customer Experience

CxP

Channel Xpress

D2T

Direct to Tech - Technical support person

D6

Documentum 6 (release)

DA

Directed Availability

DA

Documentum Administrator

DAB

Doc App Builder

DAE

Disk Array Enclosure

DAI

Doc App Installer

DAM

Digital Asset Manager

DAM

Disk Assembly Matrix

DAQ

Disk Array Qualifier

DAR

Direct Access Recovery

DaRE

Data at Rest Encryption enabler (VNX-v2 Encryption)

DART

The operating system that runs on the Celerra: Data Access in Real Time

DASD

Direct Access Storage Device

DBC

Data Base Classification Technology

DBMS

Data Base Management System

DBO

Disk Backup Option (NetWorker native B2D, See AFTD)

DBOR

Documentum Business Object Registry

DBU

Dell Block Update ( Avamar )

DC

Domain Controller (Active Directory)

DCA

Data Computing Appliance (Pivotal)

DCE

Documentum Collaboration Edition

DCL

Data Connection Limited

DCM

Documentum Compliance Manager

DCO

Documentum Client for Outlook

DCOE

Durham Center Of Excellence

DCS

Director, Customer Service

DD

Data Domain

DDOS

Data Domain Operating System

DDOS

Distributed Denial Of Service

DE

Data Erasure

DEKIT

Data Erasure Kit (Process Flow)

DFA

Design for Assembly

DFC

Documentum Foundation Classes

DFM

Design for Manufacturing

DFS

Distributed File System

DFOEE

Design for Overall Equipment Effectiveness

DFR

Design for Reliability

DFS

Design for Serviceability

DFS

Documentum Foundation Services

DFSS

Design for Six Sigma

DG

Data General

DIP

Document & Image Processing

DITA

Darwin Information Typing Architecture

DJ

Disk Jockey

DL

Data loss (KPI measure)

DL3D

Disk Library De-duplication

DLM

Disk Library for Mainframe

DM

District Manager

DMA

Data Management Application (Backup application in reference to NDMP)

DMCL

Documentum Class Library

DMS

Document Management System

DMZ

Demilitarized zone

DNM

Does Not Meet

DOA

Dead On Arrival

DOU

Document Of Understanding

DPA

Data Protection Advisor

DPAD

Data Protection & Availability Division

DPE

Disk Processor Enclosure

DPS

Data Protection Solutions

DPS

Data Protection Suite

DR

Disaster Recovery

DRM

Digital Rights Management

DRM

Durham

DRU

Data Replication Unavailable

DRU

Drive Replacement Utility

DSD

Divisional Service Director

DSE

Designated Support Engineer

DSM

District Sales Manager

DSM

District Service Manager (aka FSM, MCS) (Customer Service)

DSM

Documentum Submissions Manager

DSOP

Discretionary Stock Option Program

DSPC

District Sales Process Coordinator

DTC

Desktop Client

DU

Data Unavailable (KPI measure)

DUNS

Data Universal Numbering System.

It is a unique nine-digit numbering system that is used to identify a business.

DVT

Design Verification Test

DWPD

Drive Writes Per Day (a measure of SSD endurance)

DX

Disk Xtender (Product)

DxP

Direct Xpress (sales tool)

E5

Legato v.5 Email product

EAG

Enterprise Applications Group

EAS

Employee Availabilty System

EBC

Executive Briefing Center

EBMS

Electronic Business Management System ??

EBMS

EMC Backup Manager for SharePoint (NetWorker Module)

ECC

Error-Correcting Code

ECC

EMC Control Center (EOL)

ECF

Employee Change Form

ECI

Enterprise Content Integration

ECIM

EMC Common Information Model

ECM

Enterprise Content Management

ECN

EMC Community Network - https://community.emc.com

ECO

Engineering Change Order

ECPS

EMC Connected Proactive Services

ECS

Early Customer Ship

ECS

Elastic Cloud Storage  (ScaleIO)

eDA

eDiscovery and Analytics

EDL

EMC Disk Library

EDM

Enterprise Data Manager

EDP

Early Deployment Program

EDRMS

Enterprise Document and records Management Solution

EDS

Engineering Design Specification

EEF

EMC Email Format

EEP

Engineering Escalation Process (Isilon Support - formerly Limbo)

EFD

Enterprise Flash Drive

EFSS

Enterprise File Sync & Share

EH

Executive Handling

EHC

Enterprise Hybrid Cloud

EIM

Enterprise Information Management

EIR

EMC Incident Report

EIS

Enterprise Information Services

EIT

Engineering Integration Testing

ELA

Enterprise Licensing Agreement

ELA

E-Lab Advisor

eLink

Newsletter, see http://one.emc.com/clearspace/community/active/burapresales/elink

ELM

Electric License Management

ELN

E-Lab Interoperability Navigator

EM64T

Intel Xeon 64bit processors

EMC

Egan Marino Corporation

EMCU

EMC University

EMEA

Europe Middle East Africa

eMLC

Enterprise Multi-Layered Cell ( Next Generation SSD's )

EMR

Event Meeting Request

EMSD

Enterprise & Mid-Range Systems Division

ENOSPC

Error No Space (left on device)

EOD

End of Day

EOL

End of Life

EOM

End of Media

EOPS

End of Primary Support

EOQ

End of Quarter

EOS

End of Story / End of Sales

EOSL

End of Support Life / End of Service Life

EOS2

Engineering Operations Services & Solutions

EOT

End of Tape

EPAS

Electronic Performance Appraisal System

EPD

Employee Profile Document

EPM

Engineering Program Management

ERC

Executive Review Committee

eROOM

EMC Corp (Internal eRooms)

ERP

Enterprise Resource Planning

ESA

Early Shipment Authorization

ESA

EMC Security Advisory

ESA

Enterprise Structured Authoring

ESAG

Enterprise Storage Automation Group

ESCON

Enterprise System Connection

ESD

Enterprise Storage Division

ESG

EMC Software Group

ESL

End of Service Life

ESM

EMC Support Matrix

ESMS

Employee Satisfaction Measurement Survey

ESN

Enterprise Storage Network

ESO

Equipment Superior to Operator / Engagement Support Office

ESP

Enterprise Storage Platform

ESRS

EMC Secure Remote Support

ESS

Environmental Stress Screening

ETA

Estimated time of Arrival

ETA

EMC Technical Advisories - warnings regarding EMC product issues that may be of interest to EMC customers

ETA

EMC Time & Attendance (TESS)

ETD

Emerging Technologies Division

ETPD

Emerging Technology Products Division (now ETD)

ETS

EMC Technology Summit

EULA

End User License Agreement

EVAL

Evaluation Order

EVT

Engineering Verification Testing

EX

Email Xtender (Product)

FA

Failure Analysis

FABX

Fabric X

FAST

Financial Analytical Support Team; Fully Automated Storage Tiering

FBDL

Federation Business Data Lake

FC

Fibre Channel

FCCM

Field Change and Connectivity Management

FCMAT

Final Configuration and Maturity Testing

FCiP

Fibre Channel over IP

FCO

Field Change Order

FCoE

Fibre Channel over Ethernet

FCS

First Customer Ship

FDA

Functional Disposal Authority

FEC

Forward Error Correction

FIB

Fiber Backend Isolation

FMA

File Management Appliance - Rainfinity

FMEA

Failure Mode & Effect Analysis

FMS

Field Marketing Sales

FPI

First Product Install

FPS

Field Planned Services

FreeBSD

Free Berkeley Software Distribution (Unix OS)

FRMA

Field Returned Material Authorization

FRU

Field Replacement Unit

FSA

File System Analytics

FSO

Financial Solutions Operations

FSM

Field Service Manager (aka DSM, MCS)

FSS

Field Support Specialist

FSS

File Share Services

FT

Full Text

FTC

Federal Trade Commission

FTE

Full Time Employee

FTP

File Transfer Protocol

FTP

Finance Training Program

FUBAR

****** Up Beyond All Recognition

FUI

Field Upgrade Instructions

FW

FormWare

FWDB

FormWare Database

FWIA

FormWare for InputAccel

FYI

For your information

G&A

General & Administrative

GA

General Availability

GAAP

Generally Accepted Accounting Principles

GAF

Global Acknowledgement Form

GAF

Goal Achievement Form

GAM

Global Account Manager

GAM

Global Alliance Manager

GAOPS

General and Administration Operations

GBO

Global Business Operation

GCCO

Global Channels for Customer Operations

GCS

Global Customer Support

GDA

General Disposal Authority

GDE

Global Drive Engineering

GDW

Global Data Warehouse

GEM

Global Escalation Manager

GEP

Global Education & Productivity

GES

Global Enterprise Services

GFS

Global Financial Services

GFTT

Global Field Time Tracking

GIS

Geospatial/Geographic Information System

GM

Gross Margin

GMM

General Manager Meeting

GMRT

Go to Market Readiness Team

GNA

Global Namespace Acceleration (Isilon OneFS)

GPFS

General Parallel File System (IBM)

GPM

Global Practice Manager

GPO

Global Program Office

GPTW

Great Place To Work

GS

Global Services

GSA

Global Sericve Alliance

GSAP

Global Services Associate Program

GSC

Global Support Center

GSCM

Global Supply Chain Management

GSER

Global Services Engagement Request

GSLDP

Global Services Leadership Development Program

GSO

Global Security Office

GSP

Global Service Partners

GSPA

Global Service Partners & Alliance (now GSP)

GSPO

Global Software Product Operations

GSPS

http://acronyms.thefreedictionary.com/GSPS

GSSD

Global Services Software Development

GST

Global Services Transformation

GTM

Go To Market

GTP

Global Technology Practices

GTS

Global Technical Services

HASI

High Availability System Integration

HC

Hybrid Cloud

HCA

Host Channel Adapter (InfiniBand NIC)

HCI

Hyper-Converged Infrastructure

HDA

Head Disk Assembly

HDFS

Hadoop Distributed File system

HEAT

Host Environment Analysis Tool processes - the output of the EMCReports and EMCGrab

HLU

Host Logical Unit

HOP

Hopkinton

HRLDP

Human Resources Leadership Development Program

HSM

Hierarchical Storage Management

HVD

High Voltage Differential

I/Os

Inputs/Outputs

I18N

Internationalization

IA

Information Architecture

IA

InputAccel

IB

InfiniBand

IaaS

Infrastructure as a Service

IAM

Identity and Access Management

IBMG

Install Base Management Group

IC

Implementation consultant

IC

Individual Contributor

IC

Intelligence Community

ICDA

Integrated Cache Disk Array

ICE

Improved Customer Experience

ICIM

InCharge Common Information Model

ICS

Infrastructure Consulting Services

IDE

Implementation and Delivery Engineer

IDE

Integrated Development Environment

IDP

Iterative Development Process

IDP

Individual Development Plan

IFS

Isilon File System

IHAC

I have a customer

IIG

Information Intelligence Group

IIG

Interactive Installation Guide

IIM

Intelligent Information Management

IIP

Information Infrastructure Products

IIQ

InsightIQ - Isilon Monitoring & Reporting tool

IIRC

If I Recall Correctly

ILM

Information Lifecycle Management

IM

Information Managerment

IMAC

Install Move Add Change (Planned PS work, formerly performed by IDEs, now by CEs in CS)

IMDD

Isilon Mirrored Disk Driver

IME

In Market Engineering (formerly PRE: Post Release Engineering)

IMHO

In My (Humble) Opinion

IMSG

Information Management Software Group

IMU

Integration Management Unit

IOC

IT Operations Committee

IP

Indicative Price

IP

Intellectual Property

IPMI

Intelligent Platform Management Interface

IPO

Input, Process, Output charting

IPR

Initiative Pipeline Review

IPv6

Internet Protocol version 6

IRM

Identity Rights Manager (Documentum)

IRM

Information Right Management (Documentum)

IRM

Information Rights Management

IRM

Information Risk Management (RSA)

IRT

Infrastructure Review Team

IS

Implementation specialists

ISC

Information Solutions Consultant

iSCSI

Internet SCSI (Internet Small Computer System Interface)

ISD

Integrated Service Delivery

ISD

Isilon Systems Division - now part of ETD (Emerging Technologies Division)

ISG

Infrastructure Software Group

ISO

Internal Sales Order

ISO

International Organization for Standardization

ISO

International Standards Organization

IST

Implementation support team (deep dive delivery / Architects DAVE FLOWERS

ISV

Independant Software Vendor

ITF

IMSG Technology Framework Development

ITIL

Information Technology Infrastructure Library

ITLDP

Information Technology Leadership Development Program

ITSM

IT Service Management

JADE

Job Analysis Documentation Evaluation

JBOD

Just a Bunch Of Disks

JDMCL

Java DMCL

JMS

Java Method Server

JRE

Java Runtime Environment

KB

Knowledge Base

KCS

Knowledge Center Support

KPI

Key Performance Indicators

KT

Knowledge Transfer

KWC

Knowledge Worker Client

L10N

Localization

LAN

Local Area Network

LAC

Networker License Authorization Code

LC300

LifeCycle 300 Product readiness proc

LCC

Link Controller Card(or BCC, bridge controller card)

LDAP

Lightweight Directory Access Protocol

LEAP

Leadership Engineering Accelerated Program

LI

Legal Investigator

LIN

Logical Inode Number

LIP

Loop initialization process

LKG

Last Known Good

LLS

Local Language Support used to be LST (Language Support Team) provides customer support in Chinese, Japanese, and Korean part of CSS

LNN

Logical Node Number (Isilon)

LOE

Level of Effort

LOI

Letter of Intent

LOV

List Of Values

LRU

Least recently used

LSC

Life! SolutionsCenter Germany in Ismaning/Munich

LSS

Large Storage Systems

LUN

Logical Unit Number

LVD

Low Voltage Differential

LVM

Logical Volume Manager

MARS

Management Approval Req System

MBO

Management By Objectives

MBO

Managing by Objective

MCO

Manditory Change Order

MCP

Master Control Program

MCS

Manager, Customer Service

MCSD

Managing Client Solutions Director

MDL

Mainframe Disk Library

MDM

Meta Data Manager

MDP

Marketing Development Program

MFR

Management File Replication

MIP

Merit Increase Program

MITM

Man In The Middle

MMM

Mid Market Manager (Customer Service, prev. CPSM)

MOA

Memorandum Of Agreement

MODEL

Managed Object Definition Language

MOOC

Massive Open Online Course

MOQ

Multiple Order Quantity

MOSS

Microsoft Office Sharepoint Server

MOU

Memorandum of Understanding

MPFS

Multi-Path File System

MPG

Multi-Protocol Platform Group

MPIO

Multi-Path Input/Output

MPS

Master Production Schedule

MR

Mech Replacement

MR

Midrange

MRD

Marketing Requirements Document

MRP

Material Requirements Planning

MSA

Measurement System Analysis

MSA

Master Services Agreement

MSD

Midrange Systems Division

MSN

Managing Success Now

MSS

Managed Services and Support customer support engineers (field based)

MSU

Mainframe Service Unit

MTBF

Mean Time Between Failure

MTBPR

Mean Time Between Part Replacement

MTTDL

Mean Time To Data Loss

MTTF

Mean Time To Failure

MTTR

Mean Time To Repair/Recover

MUP

Master User Profile

MUR

Machine Unit Replacement

MVM

Manual Volume Manager

MVP

Mentoring Velocity Partner Program (MVP)

MVP

Most Valued Peer - Customer Services quarterly award

MWD

Missing, Wrong, Damaged

NAF

Network Attached Flash

NANON

Not All Nodes On Network or Nearly All Nodes Off Network (Isilon)

NAS

Network Attached Storage

NBD

Next Business Day (Dispatch)

NDA

Non-Disclosure Agreement

NDMP

Network Data Management Protocol

NDU

Non Disruptive Upgrade

NEOF

No Evidence of Failure

NFS

Network File System

NIC

Network Interface Card

NIS

Network Information Service (formerly Yellow Pages or YP)

NIST

National Institute of Standards and Technology

NLM

Network Lock Manager

NMD

NetWorker Module for Documentum

NPC

New Products Council

NPE

No Payload Encryption

NPI

New Product Introduction

NPR

New Product Readiness

NQA

National Quality Assurance

NQM

Navisphere Quality of Service Manager

NRT

Near Real Time Report

NSM

NetWorker Snapshot Manamgment

NST

National Security Team

NSD

Network Storage Designer (GSSD tool)

NSDC

Network Storage Designer - CLARiiON (GSSD tool) NSD-C obsolete

NSDS

Network Storage Designer - Symmetrix (GSSD tool) NSD-S

NSDU

Network Storage Designer - Unified (GSSD tool) NSD-U

NSR

NetWorker Save and Recover - pronounced "NIZER"

NST

Navisphere Service Taskbar

NTP

Network Time Protocol, a means of transmitting time signals over a computer network.

NVB

NDMP Volume based Backup (EMC feature)

NW

NetWorker

OBIEE

Oracle Business Intelligence

OCC

Objective Completion Criteria

OCE

Office for Cost Efficiency

ODT

Operational Decision Team

ODT

Operations Decision Team

ODX

Array Offloaded Data Transfer

OEE

Overall Equipment Effectiveness

OEM

Original Equipment Manufacturer

OLS

Online Support

OOH

Out of Hours

OOO

Out of Office

OOTB

Out of the Box

OPE

Overall Process Effectiveness

OPEX

Operational Expenditure

OPT

On Process Technology

OR

Operational Recovery

OSE

Onsite Support Engineer

OSFO

Open Software Field Operations

OSM

Operational Support Manual

OSO

Open Software Operations

OSSR

Offline System State Recovery

OTE

On Target Earnings

OVT

Onsite Verification Test (Isilon)

P&P

Plug and Play

PaaS

Platform as a service

PAD

Product Attribute Document

PAPI

Platform Application Programming Interface

PAS

Project Accounting System

PAWS

Product Assurance & Warrenty System

PBU

Product Business Unit

PCA

Process Change Advisory

PCB

Printed Circuit Board

PCD

Parts Compatibility Database

PCD

Program Commitment Document

PCE

Pre Check Engineer ( RCM Pre-Upgrade Engineer )

PCT

Peripheral Commodity Team

PCR

Project Change Request

PDC

Primary Domain Controller

PDG

Proposal Development Guide

PDM

Partner Distributor Manager or Program Delivery Manager/Program Development Manager

PDP

Product Development Process

PDR

Preferred Dispatch Resource (in Oracle CSI)

PDS

Product Data Sheet

PDT

Portfolio Decision Team

PDT

Project Decision Team

PDU

Power Distribution unit

PEA file

Pool Entry Authorization file

PEL

Product Exception List

PEQ

Pre-Engagment Questions

PF

Product Family

PFF

Performance Feedback Form

PFS

Produce Functional Specification

PGI

Post Goods Issue

PIP

Performance Improvement Plan

PLMT

Product Line Management Team

PLMT

Project Leadership MGT team

PM

Project Manager

PM

Partially Meets

PMO

Product Management Operations

PMO

Product Management Organization

PMR

Preventitive Maintenance Request

PMT

Product Management Team

PN

Part Number

PnP

Plug and Play

PNR

Passive Not Ready

PNT

Partner Notification Tool

PO

Product Owner

PO

Purchase Order

POA

Plan of Action

POC

Proof of Concept

POC

Point of Contact ( see also SPOC)

POCER

Proof of Concept Evaluation Report (pronounced "poker")

POS

Priority Onsite Support (Engineer)

PPA

Progressive Pricing Agreement

PPMG

Process & Portfolio Management Group

PPMG

Process Portfolio Management Group

PPR

Phased Product Release

PPT

Microsoft Powerpoint Presentation Format

PRD

Product Requirements Document

PRE

Post Release Engineering (now IME: In-Market Engineering)

PREM

Problem resolution and escalation mgt (level 1/2 based in corp)

PREPP

PRErelease to Partner Program

PRM

Portfolio Review Meeting

PRM

Project Review Meeting

PRS

Part Retention Service

PRS

Physical Records Services

PSA

Product Shipment Authorization

PSA

Professional Services Agreement

PSB

Product Support Bulletin

PSC

Partner Support Centre

PSD

Product Specification Document

PSE

Product Support Engineer

PSG

Product Software Group

PSL

Partner Solution Lead (Americas - direct partner focused)

PSL

Partner Support Line

PSM

Persistent Storage Manager

PSNT

Product Serial Number Tag

PSO

Product Security Office

PSOW

Proffesional Services Statement of Work

PSQ

Pre Sales Qualification

PSR

Peripheral Status Review

PSRC

Product Security Response Center

PSS

Personalized Support Services (SAM, TAM, CSA, DSE)

PSS

Proactive Support Services

PTC

Partner Technical Consultant

PTL

Physical Tape Library

PTO

Paid Time Off

PTO

Product Technology Office

PTU

Physical Tape Unit (Tape Library)

PVAL

Paperless Eval

PVT

Product Verification Testing

PVR

Policy Variation Request

PWG

Personal Work Goal (like MBO without bonus)

QAR

Quote Analysis Report

QBR

Quarterly Business Review

QFD

Quality Functional Development

QFE

Quick Fix Engineering

QMR

Quarterly Maintance Release

QN

Quality Notification

QRC

Quick Reference Card

QP

Quality Pause

QS

QuickStart (Global Service Partner Tier/ Products)

QSS

QuickStart Services (Global Service Partner Tier/ Products)

QVT

Quality Verification Testing

R&A

Readiness & Adoption

R&R

Rewards and Recognition

RA

Redundancy analyser

RA

Restricted Availability

RAC

Real Application Cluster (Oracle)

RACI

Responsible, Accountable, Consulted, Informed: ITIL - The RACI matrix is a formal way of establishing the roles for each stakeholder/participant whenever multiple parties are involved

RAID

Redundant Array of Independent Disks

RAS

Reliability, Availability, Serviceablity

RBAC

Role Based Access Control

RC

Resource Coordinator

RCA

Remote Change Act

RCA

Root Cause Analysis

RCM

Remote Change Management (formally STAR)

RCM

Release Certification Matrix ( VCE Compatibility Matrix )

RCR

Release Candidate Ready

RDE

Redundant Data Elimination

RDZ

Restricted Data Zone

REST

Representation State Transfer

RIF

Reduction in Force (Layoff)

RFI

Request for Information

RFE

Request for Enhancement

RFP

Request for Proposal

RM

Records Manager

RM

Replication Manager

RM

Resource Manager

RMA

Return Material Authorization

RMP

Remote Maintenance Processor

RMSG

Resource Management Software Group

RMT

Request Management Tool

ROA

Return on Assets

ROBO

Remote Office Back Office

ROCS

Recognizing Outstanding Customer Service

RoHS

Restriction of Hazardous Substances

ROI

Return on Investment

ROM

Rough Order of Magnitude

RP

RecoverPoint

RPA

RecoverPoint Appliance

RPO

Recovery Point Objective

RPQ

Request for Price Quotation

RPQ

Request for Product Qualification

RPS

Retention Policy Services

RRP

Rapid Response Program

RSA

Public-key cryptosystem by Rivest, Shamir, Adleman

RSD

Regional Service Director (Customer Service)

RSP

Rapid Success Program

RSS

Regional software specialist

RSS

Regional software support

RTFM

Read The (blank) Manual

RTM

Release to Manufacturing

RTO

Recovery Time Objective

RTP

Research Triangle Park - North Carolina

RTQA

Release To Qualtiy Assurance

RTS

Regional Technical Specialist

RX

Receive

S&D

Schedule and Dispatch

S1000D

Standard 1000 Documentation - an XML standard for Technical publications

SA

Solution Architect

SAS

Scheduling and Account Services ( formerly S&D )

SaaS

Software as a service

SaaS

Storage as a Service

SAC

Service Alert Console

SAC

Software Assistance Center

SAD

Solution Architecture Design

SAG

System Admin Guide

SAI

Symmetrix Application Interface

SAM

Service Account Manager

SAM

Strategic Account Manager

SAMS

Surveillance Analysis Management System

SAN

Storage Area Network

SARBOX

Sarbanes Oxley

SAS

Serial-Attached SCSI

SAT

Solution Architecture Team

SB

storyboard(s)

SBB

Sales Building Block (Isilon Configure To Order)

SBC

Symmetrix Business Continuity

SBR

Skills Based Routing

SBR

Software Business Review, also Symmetrix Business Review

SBRF

Symmetrix Backup Restore Facility

SC

Service Center

SC

Solutions Consultant

SC

Storage Controller

SCIF

Sensitive Compartmented Information Facility

SCM

Software Configuration Management

SCM

Source Code Management

SCP

Service Capability & Performance standards

SCS

Site Caching Services

SCSI

Small Computer System Interface

SD

Same Day (Dispatch)

SDC

ScaleIO Data Client

SDD

Solution Design Document

SDF

Standard Data File

SDG

Solution Delivery Group

SDL

Solution Delivery Lead

SDLC

Software Development Lifecycle

SDMS

Symmetrix Data Migration Services

SDR

Service Definition Report

SDR

Secondary Dispatch Resource (in Oracle CSI)

SDS

ScaleIO Data Server

SDS

Site Devleopment Services

SDT

Solution Delivery Team

SE

Sales Engineer

SE

Service Engineer

SE

Systems Engineer

SED

Self Encrypting Drive

SEO

Search Engine Optimization

SER

Service Enhancement Request

SES

http://acronyms.thefreedictionary.com/SES

SFA

Sales Force Automation

SFDC

salesforce.com

SFP

Smal Form-factor Pluggable

SGML

Standard Generalised Markup Language

SID

Security ID

SIO

ScaleIO

SIR

(request for AppsDev work)

SIR

System Incident Report

SIS

Single Instance Storage

SKU

Stock Keeping Unit

SLA

Service Level Agreement

SLO

Service Level Objective

SLC

Service Level Credentials (in SSC - Secure Service Credentials)

SLC

Single Layered Cell ( Legacy SSD Drive )

SLIC

SmalL form factor I/Card

SM

Scrum Master

SM

Storage Model

SM

Successfully Meets

SMAK

Social Media Activation Kit

SMARTS

System Management Arts - aquired in 2005, now part of RMSG

SMB

Server Message Block (CIFS)

SMB

small to medium-sized businesses

SME

Subject Matter Expert

SMS

Storage Managed Services

SNIA

Storage Networking Industry Association

SOA

Service Oriented Architecture

SOAP

Simple Object Access Protocol

SOAP

Subjective/Objective/Assessment/Plan

SOBO

Southboro

SOP

Standard Operating Procedure

SOV

Share Of Voice

SOW

Scope Of Work

SOW

Statement of Work

SOX

Sarbanes Oxley

SPD

Service program development (Group)

SPD

Strategic platforms delivery

SPICE

Software Product Improved Customer Experience

SPeX

Service Partner Exchange

SPL

Software Program Lifecycle

SPL

Service Product Lead

SPM

Solutions Practice Manager

SPM

Supplier Performance Management

SPN

Service Principal Name (Kerberos)

SPO

Storage Platform Operations

SPO

Strategical Product Owner

SPOC

Single Point of Contact

SPODAT

Storage Platform Operations Diagnostics and Test

SPOT

Storage Platform Operations Transformation

SQC

Service Quoting Center

SQP

Service Quoting Process

SR

Service Request

SRDF

Symmetrix Remote Data Facility

SRDF/A

Symmetrix Remote Data Facility / Asynchronous replication

SRDF/CE

Symmetrix Remote Data Facility / Cluster Enabler

SRDF/S

Symmetrix Remote Data Facility / Synchronous replication

SRE

Software Reliability Event

SRI

Solution Readiness Interlock

SRF

Service Request Form

SRM

Sales Review Meeting

SRM

Site Recovery Manager (software)

SRM

Storage Resource Manager

SRM

System Resource Manager

SRTF

Secure Response Task Force

SSC

Secure Service Credential

SSC

Solutions Support Center

SSD

Solid-State Drive

SSD

Solution Specification Document

SSE

Software Solution Engineer

SSG

Storage Software Group

SSL

Strategic Stocking Location

SSO

Single Sign-On

SSOA

Services Scope Overview and Assumptions

SSP

Self Service Purchasing

SST

Select Services T...?

STAR

Sales Telemarketing Account Retrieval

STF

Snapshot Tracking File

SUT

System Under Test

SVC

Solution Validation Center

SWAT

Switch Analysis Tool

SYMM

Symmetrix

SymmBC

Symmetrix Business Continuity

SYR

Systems Reporting (Internal app offering configuration reporting, dial home processing and dial in/remote automation for EMC products at customer sites )

TA

Technology Architect (Service Certification/Training Path)

TAM

Technical Account Manager

TAP

Test and Acceptance Plan

TBH

To Be Hired

TC

Technical Consultant (EMEA has SE)

TCE

Total Customer Experience, part of the SVC Qualifier process

TCM

Transactional Content Management

TCO

Temporary Change Order

TCO

Total Cost of Ownership

TCS

Technical Quality Management

TCS

Trusted Content Services

TEC

Technical Education and Certification

TEIM

EMC's TimeFinder Exchange Integration Module

TES

Transformational eLicensing Solution

TF

TimeFinder

TIS

Technology Implementation services

TLA

Tektronix Logic Analyzer

TLA

Three Letter Acronym

TLA

Top Level Assembly

TLS

Transport Layer Security

TMS

Translation Management System

TMT

Test Management Team

TOE

TCP/IP Offload Engine

TOI

Transfer of Information

TOP

Transfer of Power

TPD

Technical Project Description

TPF

Transaction Processing Facility

TPO

Tactical Product Owner

TQM

Total Quality Management

TRIG

Technology Resources and Information Governance Policy

TS

Technology Solutions/ Technical Solutions

TSA

Technical Support Alert

TSC

Technology Solutions Consultant/ Technical Solutions Consultant

TSD

Technology Solutions Director/ Technical Solutions Director

TSE

Technical Support Engineer

TSE

Technolgy Solutions Enablement

TSE

Trackable Service Event

TSM

Technology Solutions Manager/ Technical Solutions Manager/ Tivoli Storage Manager

TSS

Technical Support Services ( formerly Remote Reactive )

TSS

Technology Solutions Services

TTR

Time to Resolve

TTT

Train the Trainer ( The initial or 1st training material for a product or release )

TX

Transmit

TXN

Transaction

UAT

User Acceptance Testing

UCE

Unisys Customer Engineer

UCF

Unified Client Facility

UCM

Unified Change Management

UDDI

Universal Discovery, Description and Integration

UEG

User Experience Group

UEM

Unified Element Manager (for example: VNXe UEMCLI)

UI

User Interface

URL

Universal Resource Locator

USD

Unified Storage Division

UXD

User Experience Design

VAAI

VMware vSphere Storage APIs – Array Integration

VAD

Value Added Distributor

VAR

Value Added Reseller

VASA

VMware vSphere Storage APIs for Storage Awareness

VBB

NDMP Snapshot

VBOT

Virtual Business Operations Team

VCB

VMware Consolidated Backup

VCE

Formed by Cisco and EMC with investments from VMware and Intel, VCE sells and supports Vblock converged Infrastructure systems.  The legal name is now just VCE, which is no longer an acronym for the three investor companies

VCIO

Value Creation and Integration Office - Dell integration: coordinating specific workstream teams, including Go-to-Market, Products/ R&D, HR, Finance, Legal, Sales, Marketing, Communications, IT, Facilities, Cost Programs, Organization/Talent, Enterprise Services and Manufacturing/ Supply Chain/ Logistics

VCP

Variable Compensation Plan

VDC

EMC Virtual Data Center (as seen in online lab mentoring)

VDI

Virtual Desktop Infrastructure

VHS

Virtual Hot Spare (Isilon OneFS)

VIC

Voice Initiated Calls

VM

Virtual Machine

VMW

VMware

VOD

Video On Demand

VOIP

Voice Over IP

VPAT

Voluntary Product Accessibility Template

VPD

Vital Product Data

VRM

Virtual Retention Manager

VRT

Vulnerability Response Team

VSC

Voltage Semi-regulated Converter

VSI

Velocity Services Implement

VSOE

Vendor-Specific Objective Evidence (used in accounting / contracting)

VSM

Velocity Services Manage

VSPM

Velocity Services Program Manager

VSQ

Velocity Services Implement Quality (Quality management group)

VSS

Velocity Services Support

VSS

Volume Shadow Copy Service (Microsoft)

VSS

Visual Source Safe

WAH

Working At Home

WAN

Wide Area Network

WBS

Work Breakdown Structure

WCM

Web Content Management

WDK

Web Development Kit

WEBO

Westboro

WF

workflow(s)

WFH

working from home

WFM

Workforce Management (Field: a.k.a. Servigistics) Workflow Manager (Remote Reactive)

WIP

Work In Progress

WORM

Write Once Read Many

WP

Web Publisher

WSDL

Web Services Description Language

WT

Webtop

WWID

World Wide Identifier

WWN

XaaS

World Wide Name

Anything-as-a-Service

XAM

eXtensible Access Method

XAND

Exclusive AND

XIO

XtremIO (xio is used internally only)

XML

Extensible Markup Language

XMS

XtremIO Management Server

XOR

Exclusive OR

XSF

Xtrem Server Flash

XSWC

Xtrem Software Cache

ZIPPO

None, Nada, Zilch, Nothing?(also a NetWorker Product code)

ZVA

Zero Value